Business Liaison

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Job Details**The Patient Services Liaison will stablish and maintain strong relationships with client, demonstrating accountability for service delivery. Work collaboratively with the health system client to execute established marketing and business development plans to support the increased utilization of internal health system pharmacy services. Location:** Onsite at Methodist Dallas Medical Center**Hours:** This is a Monday through Friday job; an 8 hour shift that ranges between 9AM and 5PM. Closed on weekends and all major holidays.**Provide liaison services for patients requiring high-cost retail prescription therapies, focused on navigation of prescription related access and affordability barriers. Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy. Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization.* For the assigned clinic(s) serve as the primary contact for high cost prescription access and affordability. Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.* Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy. Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.* Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.* Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.* Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives. Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate. LI-DL1**Education:*** Retail pharmacy technician experience 1-3 years* Active pharmacy technician licensure / certification in the corresponding state* Experience working with prior authorizations and copay assistance programs* Lead tech or other leadership experience a plus (not required)* Proficiency in Microsoft Office particularly Word and Excel* Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)* High level of organization and high quality communication skills

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