Head of Operations & Business Management

We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising employees in the dish/EPA, pre-load, liquor/beverage and transportation areas. Hourly Rate/ Salary: $63,400-$70,000

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Employee Assistance Program

Free hot healthy meals for unit operations roles

Main Duties and Responsibilities Responsible for leading and directing all dish room, liquor/beverage process employees.

Ensures quality production standards are maintained for all accounts

Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies

Prepares management reports (ex. Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.

Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.

Controls food cost and other controllable costs

Work with management staff to improve performance of the unit

Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.

Manages work flow balancing - - the division of responsibilities amongst employees on each shift.

sick calls, vacation relief, medical leaves, volume changes, etc.)

In conjunction with department leaders determines number of employees needed by shift

Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.

Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.

Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).

Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.

Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications Education: High School Diploma or GED required.

Work Experience 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.

Technical Skills (Certification, Licenses and Registration) Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.

Excellent time management skills required.

Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.

Basic computer skills with working knowledge of Microsoft Office products required.

Language / Communication Skills Expresses oneself clearly and effectively when speaking and writing to individuals and groups; Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Type of Employment: Full-Time

Travel %: No

Organization Structure Direct Line Manager (Title): Manager, Ops, PP&WP

Up to 75, average of 35 (union employees)

Gate Group Competencies Required to be Successful in the Job Thinking – Information Search and analysis & problem resolution skills

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. Equal Employment Opportunity Statement gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

Application Deadline We anticipate that this job will close on: 08/11/2026

Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For California Residents, please click here to view our California privacy notice.

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