Head of Resource Management
$72k - $80kHillendale Home Care
At Hillendale Home Care, our work begins and ends with people. We're a provider of in-home senior care, helping older adults live safely, comfortably, and with dignity in the place they love most — home. Whether you're providing hands-on care, guiding families through their options, or keeping our operations running behind the scenes, you'll be part of a company that values patience, reliability, and genuine compassion. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies
We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Walnut Creek team!
Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
Local travel up to 25% of the work week for field visits and community events.
Full-time opportunity with a growing company and innovative team
Company holidays
Associates Degree in general business or related field; Bachelor's Degree a plus
Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
Strong attention to detail and excellent time management skills
Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)
We make all employment decisions based on qualifications, experience, and fit for the role — never on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
We're committed to a fair, respectful, and accessible hiring process for everyone. If you need a reasonable accommodation to complete an application or participate in an interview, just let us know — we're glad to help.
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