Head of Operations **URGENT**

We are seeking an Operations Supervisor to join our team in Coppell. This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.

Supervise daily insert operations to ensure production schedules, quality standards, and service level agreements (SLAs) are consistently met.

Lead, coach, and develop hourly production staff, including training on equipment operation, safety procedures, and quality expectations.

Monitor machine performance, throughput, and downtime; troubleshoot basic equipment issues and elevate maintenance needs as required.

Ensure materials (inserts, envelopes, paper stock, trays, etc.) Enforce all safety policies, housekeeping standards, and compliance requirements.

Perform quality checks throughout the shift to ensure accurate inserting, correct matching of materials, and proper mailpiece integrity.

Track and report key performance metrics such as volume produced, scrap, rework, efficiency, and labor utilization.

Investigate and resolve production errors, jams, and quality defects; Coordinate with upstream and downstream departments (Print, Postal, Shipping, QA) to ensure smooth workflow.

Approve timecards, manage attendance, and address performance or disciplinary issues in accordance with company policy.

Support continuous improvement initiatives by identifying process inefficiencies and recommending improvements.

Maintain accurate production documentation and shift reports.

Assist with onboarding and cross‑training of employees to improve department flexibility.

Operational Leadership: Ability to coordinate and guide teams across insertion and mail operations; Workflow Management: Skilled in sequencing jobs, managing SLAs, prioritizing critical workstreams, and adjusting schedules when the day bends in unexpected directions.

Quality Assurance: Strong eye for defects (print quality, folds, jams, mis‑matches, machine behaviors), with the discipline to enforce documentation and corrective actions.

Technical Aptitude: Familiarity with production equipment such as inserters, and postage systems; Data & Metrics: Ability to interpret production dashboards, throughput data, waste reports, reprint causes, and operator performance metrics; timely escalation when schedules or SLAs are at risk.

Able to diagnose workflow bottlenecks, equipment issues, and process disconnects; capable of crafting practical, immediate solutions.

Experience training staff, cross‑skilling operators, and providing constructive performance feedback.

Knowledge of print‑shop safety standards—lockout/tagout basics, paper/ink/chemical handling, machine‑zone precautions.

Competence in writing shift reports, exception logs, incident summaries, and SOP updates.

Prior leadership or lead-operator experience, ideally supervising 5-20 employees across multiple shifts or zones.

Experience working with SLA-driven clients, financial/healthcare mailings, or compliance-controlled environments (SOC, HIPAA, PCI) is a strong advantage.

Comfortable working in fast-paced, deadline-driven operations with large daily volume swings.

Insertion equipment technology is helpful.

Job tracking systems, shop‑floor management tools, and ticketing/escalation systems.

works well across production, QA, maintenance, planning, and client teams.

Shift

Monday - Friday 6:00 AM - 3:00 PM

The hourly rate for this position is $65,000- $70,00.00 USD - Bonus Eligible