Head of the Customer Service Department

Overview: Join Healthcare Services Group (HCSG) as a Certified Dietary Services Department Manager, leading the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! Comprehensive Benefits Package - Medical, Dental, and Vision

• Paid Holidays & Vacation
• Financial Wellness Support from PNC Workplace Banking
• Employee Assistance Programs
• Training & Development Opportunities
• Employee Stock Purchase Plan
• The Certified Dietary Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence to facility menus, federal, state, and local regulations, and HCSG policies to consistently provide quality dining services.

Lead and support the food service team to meet quality and safety standards.
Maintain accurate records of income, expenditures, food supplies, personnel, and equipment while using HCSG computer software..
Conduct staff training, quality control, and in-service sessions; Communicate directives from client managers, building occupants, and administrators to HCSG staff effectively.
Use protective gear, ensure safe mixing and use of cleaning solutions, and report equipment needs or malfunctions promptly.
Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, client staff, residents, and guests.
Associate’s degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred.
Two years of experience in quantity food production/service and personnel supervision preferred.
Must obtain Food Protection Manager (FPM) within the first 14 days of employment
Must obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment.
Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.
Compliance with COVID-19 vaccination policies
Must be able to work around food and cleaning products.
Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.
May be required to complete an approved sanitation and safety course.
Residency within the service area required

Additional Pay Information: Pay wage will vary based on objective factors, including location, years of experience, staffing needs, and other business reasons.
EEO Statement: HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.