Head of Supply Chain & Logistics

We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Develop cutting‑edge technology to revolutionize what it means to be a pet parent. Bridging the communication gap between pets and humans. That's the future we're building at Fi.

If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Fi is looking for a Logistics Manager!
We're looking for a Logistics Manager to own our US fulfillment operation end to end. Our 3PL ships nearly every order we take across DTC, Amazon, and our retail accounts, and we need one person accountable for how well that warehouse performs and what it costs us. You'll own the 3PL relationship, own inbound freight from our suppliers through warehouse receipt, and own the cost line that comes out the other side. Hold the warehouse to standard on what customers feel: on time ship rate, order accuracy, receipt to putaway time, damage, and shrink.

Own inventory integrity: Manage kitting, assembly, and value‑add work orders, and staff the site ahead of peak.

Build and maintain the SOPs for receiving, storage, picking, packing, and shipping.

Own inbound freight from supplier dock to warehouse receipt, including bookings, mode selection, drayage, and delivery appointments. Make and defend the mode and routing calls, weighing landed cost against the risk of a late arrival on a constrained SKU.

Support new fulfillment nodes and international warehouses as we expand, from partner selection through cutover.

Own the fulfillment cost line end to end, cost per order, cost per unit, storage, value‑add spend, outbound parcel, and build the cost‑to‑serve view by channel so we know what DTC actually costs versus Amazon or retail.

Catch billing errors, duplicate charges, and rate card deviations, and get them credited back.

Find and execute cost‑down initiatives that lower cost per unit without hurting service.

Partner with finance on the logistics budget: accruals, forecast to actual, and cost per order targets by channel.

Feed return reasons back to product, quality, and CX to fix recurring defects at the source.

Bring fulfillment reality into planning, launch, and commercial conversations before commitments get made, and support new product and channel launches with packaging, labeling, and readiness.

Work with data and engineering to automate tracking, reduce errors, and improve shipment visibility.

5+ years in logistics, fulfillment, or 3PL operations at a company that ships physical product, ideally consumer hardware or DTC.

Direct experience managing a 3PL or running a distribution center. You've walked the floor, watched a pick path, and caught a bad receiving process before anyone flagged it for you.

Supply chain finance fluency. You think in landed cost, cost per unit, and cost per order, can build and defend a fulfillment cost model, can tell a rate problem from a mix problem, and hold your own in a budget conversation with finance.

Hands‑on inbound freight experience across forwarders, ocean and air, customs brokerage, and the documentation that comes with it.

Experience designing and running reverse logistics and returns processes.

High data literacy and comfort in ERP and WMS systems (NetSuite or similar). SQL and strong spreadsheet skills are a plus.

Experience scaling logistics operations at a hardware or IoT company.

Multi‑node or multi‑3PL network experience.

International expansion experience, including EU/UK customs, VAT, and non‑US warehouses.

Retail compliance exposure: routing guides, EDI, and chargeback disputes.

Six Sigma or formal process improvement training.

Enjoy flexible PTO to take the breaks you need.

Top‑Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance.

Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best.

Dog‑Friendly Office: Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program.

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.