Head of Client Support Services
EquipmentShare
Build the Future with Us — EquipmentShare is Hiring a Service Manager At EquipmentShare, we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
Schedule: Monday to Friday, 7:00 AM to 5:00 PM
Primary Responsibilities As a Service Manager, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. Coordination and supervision of quality performance of our equipment mechanics and service personnel
Scheduling repairs for customer and company-owned rental equipment
Maintain and nurture existing customer relationships to ensure 100% customer satisfaction and keep them updated on new or additional ways EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Employee training and development and maintaining a safe work environment
We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected.
We’re a team of problem-solvers, go-getters, and builders, and we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits Monthly Family Dinner Night — We treat you and your family to dinner every month (restrictions apply)
Company-provided truck
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
Annual tool and boot reimbursements for applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Skills and Qualifications Required Skills/Abilities Industry knowledge (rental or related construction field); ideally three years of maintenance and service experience
Superior customer service, teamwork and verbal/written communication skills
Education and Experience High School diploma; Experience in field service, maintenance and repair preferred
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