Head of Operations Management (m/w/d)

Job Description

Job Description Job Summary :

The Operations Supervisor - Housekeeping is responsible for overseeing the day-to-day operations of the housekeeping department. This role ensures that the cleanliness standards of the hotel, resort, or facility are consistently met or exceeded. The Operations Supervisor will lead and motivate the housekeeping team, manage inventory and supplies, and coordinate with other departments to provide an exceptional guest experience.

Key Responsibilities:

- Supervision and Leadership :

• Lead, supervise, and mentor housekeeping staff, including housekeepers, laundry attendants, and other team members.
• Conduct regular team meetings to communicate goals, expectations, and updates.
• Provide training and development opportunities to staff to enhance their skills and knowledge.

- Operational Management :

• Oversee daily cleaning and maintenance schedules to ensure all areas meet cleanliness standards.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure they meet cleanliness and maintenance standards.
• Ensure all housekeeping activities are completed in a timely and efficient manner.

- Inventory and Supplies Management :

• Manage inventory of cleaning supplies, linens, and guest amenities.
• Order and replenish supplies as needed, ensuring cost-effective and efficient use of resources.
• Maintain accurate records of inventory levels and usage.

- Guest Satisfaction :

• Address and resolve guest complaints and requests promptly and professionally.
• Collaborate with the front desk and other departments to ensure guest needs are met and exceed guest satisfaction.

- Health and Safety :

• Ensure compliance with health and safety regulations and company policies.
• Implement and enforce proper use of personal protective equipment (PPE) and cleaning chemicals.
• Conduct regular safety training and drills for housekeeping staff.

- Administrative Duties :

• Prepare and manage housekeeping budgets, including labor costs, supplies, and equipment.
• Maintain accurate records of staff attendance, performance, and training.
• Assist in the recruitment, hiring, and onboarding of new housekeeping staff.

Qualifications :

- Education and Experience:

• High school diploma or equivalent; post-secondary education in hospitality management or a related field is preferred.
• Minimum of 2-3 years of experience in a housekeeping role, with at least 1 year in a supervisory capacity.

- Skills and Abilities :

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and a commitment to maintaining high standards of cleanliness.
• Effective communication and interpersonal skills.
• Ability to handle guest complaints and requests with professionalism and tact.
• Proficiency in using housekeeping management software and Microsoft Office Suite.

- Physical Requirements :

• Ability to stand, walk, and bend for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Working Conditions :

• The role involves working in a fast-paced environment with frequent interruptions and tight deadlines.
• May require exposure to cleaning chemicals and the use of personal protective equipment (PPE).
• May involve working in different shifts, including early mornings, late evenings, weekends, and holidays.

BOH is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.