Part Time Fleet Dispatcher

Fleet Dispatcher

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

Handle driver/customer escalations in accordance with established procedures

Provide explanations to customers and reports/document service issues

Close service requests using company electronic dispatching system

Accept payment from members/customers, when necessary

Assist coworkers and less-tenured dispatchers, as necessary

High school diploma or equivalent (GED) required.

Ability to navigate computer systems and accurately enter data using a standard keyboard.

Experience resolving customer concerns and issues.

Ability to prepare written communications and respond to customer inquiries.

Strong verbal communication and active listening skills for phone and in-person interactions.

Knowledge of policies and procedures (service benefits) relative to emergency road service

Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)

Call center environment experience

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Hourly rate starting at $17.79/hr. At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Medical plans with multiple coverage options, including HSA eligibility.

Dental and vision benefits.

Employee Assistance Program (confidential support services).

Financial Protection & Insurance:

Company-paid basic life insurance.

Optional supplemental life insurance and dependent coverage.

Short-term and long-term disability coverage.

Retirement & Savings:

• 401(k) plan to support long-term financial goals.
• may contribute 1% to 50% of eligible earnings, either pre or post tax.
• immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

Paid Holidays:

Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.

Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

Tuition assistance (up to $5,250 annually; Professional certification support with 100% reimbursement for eligible programs.

Complimentary AAA membership with roadside assistance and travel discounts.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

To learn more about AAA The Auto Club Group visit

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

The Auto Club Group