Head of Business Operations - Remote

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you.
We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Oversee budgets, P&L, and resource allocation to maximize site performance and profitability.
Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes.
Introduce and manage process improvements that boost productivity and elevate the customer experience.
Build and maintain strong relationships with clients, stakeholders, and community partners.
Manage quality assurance, productivity metrics, and workforce planning.
Monitor and optimize KPIs, SLAs, and operational policies for peak performance.
Set and manage sales forecasts and performance objectives.
Develop strategies to ensure outstanding customer satisfaction across all interactions.
Prepare performance reports and analyze sales trends to drive continuous improvement.
Foster a high-performance, engaged, and motivated team environment.
Oversee payroll accuracy and timely processing.
Manage building operations, including maintenance and site security.
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Strong commercial and financial acumen, including P&L management .
Skilled at navigating change and adapting strategies to drive growth and performance.