Head of Operations & Business Management

Job DetailExperience Level Mid LevelDegree Type Bachelor of Arts (BA)Employment Full TimeWorking Type HybridJob Reference 0000019020Salary Type AnnuallyIndustry Law Firms & Legal ServicesSelling Points Lead a dynamic trademark operations team, optimizing workflows and driving innovation. Collaborate with leadership to align operations with strategic goals. Enjoy a hybrid work environment fostering professional growth and efficiency.Job DescriptionTrademark Operations Supervisor OverviewThe Trademark Operations Supervisor will lead and manage trademark operations, ensuring efficient workflows and exceptional service delivery.Oversee a team of trademark support staff, fostering professional growth and accountability.Collaborate with attorneys and leadership to align operational processes with strategic business goals.Develop and maintain comprehensive procedural manuals and workflow documentation for trademark operations.Implement process optimizations to enhance efficiency and quality in trademark matters.Support organizational change initiatives and integrate innovative tools and technologies.Contribute to capacity planning and staffing strategies to support organizational growth.Promote a culture of innovation, leveraging AI tools to evolve operational practices.Trademark Operations Supervisor Key Responsibilities & DutiesSupervise and mentor trademark paralegals, ensuring effective workflow management and professional development.Monitor productivity metrics and ensure achievement of billable targets.Manage trademark transfer processes and associated administrative workflows.Design and deliver onboarding and training programs for team members.Identify operational bottlenecks and implement process improvements to achieve excellence.Act as a liaison between attorneys, paralegals, and leadership to provide operational insights.Lead team-building initiatives to foster collaboration and continuous improvement.Maintain confidentiality and professionalism in handling sensitive information.Trademark Operations Supervisor Job RequirementsBachelor's degree in a related field is required.Minimum of 5 years of experience in trademark prosecution operations, with 2 years in a leadership role.Proficiency in trademark docketing and practice management systems is preferred.Strong written, verbal, and organizational skills are essential.Expertise in U.S. and foreign trademark prosecution processes is required.Demonstrated ability to lead change management initiatives and implement new processes.Proven ability to foster collaboration and accountability within teams.