Training & Compliance Facilitator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Proctor Loan Protector does not sponsor any type of work visa’s or STEM programs.Company Overview:Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. SUMMARY:This position is responsible for training and coaching new hires and existing teammates on Lender Solutions departmental tasks and procedures.Conduct training classes on PLP systems and processes, whether a new hire class of newly started team members, or a continued development course for existing staff. This position requires the ability to lead classroom style and one-on-one training discussions for extended periods of time on a regular basis.Provide training communication and reporting on any training completed, as well as complete a summary of topics learned and recommendations for follow-up and improvements.Assist in developing and updating Quality Control Standards to assure that all processes within Proctor Loan Protector maintain an excellent quality rating.Suggest process improvement to managementCreate new / edit existing training documentation and key training tips for new and existing staff / Coach staff on process updatesWorks to ensure that our processes remain in compliance with regulations and our client expectations.Monitor random sampling of all data entry and provide error feedback to managers for coaching and mentoring of staff.Research errors for root cause analysis.Understand all insurance requirements for both residential and commercial trackingStrong Communication capacity with clients and leadership; clearing issues working deficiencies and tracking policiesMaintain superior levels of quality and production metrics. Back-up existing staff as neededCompetencies:Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.Written communication—the individual excels in the area of editing, spelling and grammar, presents numerical data effectively and is able to read and interpret written information at a high level.Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Required:High School Diploma/GEDProficient with MS Office- specifically Word and ExcelSuperior verbal and written communication skills, demonstrated in previous roles.Strong insurance knowledgeStrong analytical skillsMastered more than one processAbility to resolve and addresses issuesLow error rateMeets production metricsKnowledgeable in Residential and Commercial TrackingAttendance/Quality/Production must meet or exceed PFI standardsPreferred:Associate’s or Bachelor’s degree in a business or financial related disciplinePhysical Requirements Necessary on a Regular Basis:Repetitive motion. Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.Vision sufficient for use of a computer monitor.Worker not substantially exposed to adverse environmental conditionsPay Ranges:Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

#