Head of Product (Startup)

Note: Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. This particular role is to be based onsite in our Austin, Texas Office.

Founded by ex-Rocket Lab engineers, we utilise bleeding-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.

Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).

Repairers are the demand engine of the Partly network — and this role owns their entire experience on it.

A repairer arriving at a job today navigates fragmented tools, manual processes, and no common protocol across estimation, procurement, and invoice reconciliation. The gap between how this works today and how it could work — with Partly as the connective tissue — is the opportunity this role exists to close.

As Principal/Staff PM for Repairer Experience, you will own the end-to-end product experience for repairers across all of Partly's markets: the Repair App, Mobile App, and integration surfaces that connect Partly to the broader repairer toolchain. AI-assisted development and agents are compressing product discovery and delivery cycles. The best PMs we know are no longer waiting for engineering capacity to test an idea — they're building rapid prototypes themselves, deploying them, reading the signal, and deciding within days. We're looking for someone already working that way, or actively building toward it.

The full repair job workflow across all repairer-side users — estimators, parts managers, accountants — and all Partly surfaces: Repair App, Mobile App, and future interfaces. The product strategy for progressively automating estimation, procurement, and reconciliation workflows through AI-assisted recommendations, agent-driven actions, and smart defaults. Product-Led Growth. Includes building the incentive structures that lead repairers to pull preferred suppliers onto the network. The quality and coherence of Partly's integrations into Bodyshop Management Systems, estimating platforms, and other repairer tools. Intelligence, Reporting & Auditability. The dashboards, performance reporting, and audit trails that help repairers make better decisions and demonstrate compliance to insurers. Continuously assess and improve Product-Market Fit across global markets and the full repairer segment — from enterprise fleet operators to single-site independents.

Lead go-to-market alignment for your product, including packaging, positioning, and rollout sequencing.

Stay close to customers

Maintain direct, regular contact with repairers — calls, site visits, usage sessions. Understand what estimators, parts managers, and accountants actually do, where they lose time, and what "better" would feel like to them.

Combine qualitative customer insight with quantitative usage and metric data. Build and ship, not just specify

Prototype new product iterations yourself using AI-assisted development and LLM-assisted tooling — fast, disposable, real. We call this vibe coding; Test with real customers before writing the spec.

Run structured A/B tests and experiments where appropriate; Work hands-on with data: define metrics, build dashboards, query logs, read the signals directly.

Align GTM, Customer Success, operations, and support around product direction and trade-offs.

Think in systems: how does a decision in the repairer experience affect behaviour across the whole network?

Help define what excellent product ownership looks like here as the team grows.

Genuine customer obsession — a demonstrated habit of spending time with users in their actual work context, with a track record of that depth driving product direction. Craft-level commitment to UX quality. 5+ years owning complex B2B software products end-to-end, with clear accountability for outcomes — not just delivery. Demonstrated PLG instincts: onboarding, activation, and retention treated as product design problems, with personal accountability for adoption and engagement outcomes.

You build rapid prototypes yourself — with AI-assisted tools, LLM-assisted development, or code — as a first instinct for testing ideas.

Strong analytical instinct: you define the metrics, build the view, read the data, and act on it — without waiting for a data team to hand it to you.

Experience in automotive, insurance, repair, or equivalent operational verticals involving parts, supply chain, or job management.

Exposure to marketplace or network dynamics from the demand side.

Experience designing alongside a Customer Success function, with a clear model for where product and CS responsibilities divide.

Familiarity with mobile-first or field-based user contexts where tools must work under time pressure.

Bonus

Domain knowledge in collision repair, automotive aftermarket, or insurance claims.

Experience scaling products across multiple geographies or customer segments.

Experience building or operating products with meaningful agentic or automation components.

Here's what the data shows. Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London and San Francisco offices. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back).

Getting Here Is On Us - If you commute to a Partly office or co-working space, choose from a paid 24/7 car park or commute allowance. Workspaces That Inspire - Our brand new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes a few steps away.

Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, San Francisco), we default there every day. We also operate with a very high trust environment, so you can manage your time around your life, and flex your schedule to get your best work done.