Customer Service Ambassador-Part-Time

Service Ambassador I
Location: Akron City Campus, Akron, OH

Employment type: Part-time, 15 hours weekly (Saturday & Sunday 8am-4pm)

Summary: Serves as a first point of contact for employees, vendors, and patrons at hospital entrances. Creates a positive first impression for patients, families and visitors when they enter key access points to any Summa hospital. Ensures that those entering the building are permitted to enter to help ensure the health and safety of those in the facility. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre‑registration status, testing/department locations, etc. Assists in ensuring compliance with local and federal laws governing access to our facility and employee, patient and visitor safety.

Minimum Qualifications:

Formal Education Required: High School diploma or equivalent

Experience & Training Required: One (1) year experience in direct customer service role

Must meet and exceed Summa Health System's Service Excellence Standards

Ability to demonstrate basic computer skills and use various computer applications

Population Specific Competency: Effectively interact with patients/customers with an understanding of their needs for self‑respect and dignity

Active listening skills with empathy and professionalism

Accurate knowledge of hospital layout and new building construction

Effective communication skills with supervisors, co‑workers, visitors, etc.

Excellent customer service & problem resolution; de‑escalate angry visitors/patients

Ability to work well under pressure; quickly analyze situations and react appropriately

Excellent attendance record; good judgement and behavior

Professional relationship maintenance with employees, vendors, and patrons

Basic phone and computer skills (email, texting, etc.)

Ability to work alone and in a team; minimal supervision

Learn navigation through the facility

Level of Physical Demands: Sedentary; can exert up to ten pounds of force occasionally

Salary Range: $16.60/hr - $19.92/hr (base salary exclusive of bonuses or differentials)

Benefits:

Basic Life and Accidental Death & Dismemberment (AD&D)

Supplemental Life and AD&D

Dependent Life Insurance

Short‑Term and Long‑Term Disability

Accident Insurance, Hospital Indemnity, and Critical Illness

Retirement Savings Plan

Flexible Spending Accounts - Healthcare and Dependent Care

Employee Assistance Program (EAP)

Identity Theft Protection

Pet Insurance

Education Assistance

Daily Pay

Equal Opportunity Employer - Veterans / Disabled

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