Customer Service Officers

Student Services Specialist (Enrollment Services)
Location: Phoenix College
Full/Part Time: Full Time
Regular/Temporary: Hourly Rate

$19.17 - $23.99/per hour
Fall: Monday - Thursday, 9am - 6pm, Friday 7:30am - 4pm
Summer Hours: Monday - Thursday, 7:30am - 6:30pm
May require occasional evenings and weekends.
10 Colleges. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.
We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Join us in making a real difference in the lives of over 140,000 college students each year.
Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education.
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Nationwide Medical, Dental, and Vision Coverage

• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Flexible Work Schedules

Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
In a learning college environment, this role provides comprehensive enrollment services to new and returning students. The position collaborates closely with the Contact Center, Welcome Desk, and Admissions, Records & Registration teams, while also supporting related areas such as testing, advising, financial aid, veterans' services, and international student services. Support is delivered through multiple channels, including in-person, phone, chat, and text, using a variety of technology systems to guide students through the enrollment process.
This role supports students and enrollment services, with responsibilities spanning direct student interaction, data management, team collaboration, and special projects.
Student Support (55%): Provides comprehensive assistance to prospective and current students across key enrollment areas, including admissions, placement testing, registration, financial aid, veterans' services, international programs, career services, and transfer requirements. Primary support is delivered via phone, with additional service provided in person at the Welcome Desk and through email, chat, and text.
Data Management (20%): Collects, enters, updates, and verifies student information in systems such as Customer Relationship Management (CRM), Student Information System (SIS), and Amazon Connect. Reviews and processes student applications for accuracy, requests additional documentation as needed, and ensures student records are maintained in compliance with applicable laws, policies, and regulations.
Team Collaboration & Training (15%): Supports team operations by training staff, directing temporary workers, and providing evening coverage as needed. Provides backup support to the One Stop support staff.
Special Projects (10%): Assists with enrollment-related initiatives, processes documents, and delivers presentations to groups as required. Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.
An equivalent combination of the conferred degree and directly related full-time work experience as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
At least one (1) year of experience in a customer service role with significant public interaction.

• At least one (1) year of experience, preferably in a high-volume call center environment.
• Experience in admissions, records, registration, advisement, or financial aid-related roles.
• Experience using student services systems such as a Student Information System (e.g., PeopleSoft), a Customer Relationship Management system (e.g., Salesforce, ASSIST), or student services management tools (e.g., Proficiency with Google Workspace and/or Microsoft Office applications.
• One (1) year of full-time, relevant MCCCD experience within the previous two (2) years.

MCCCD does not sponsor individuals for any type of work visa. (Licenses, Registrations, or Certifications: Possession of a valid State of Arizona Class D Driver's License, and/or First Aid certification may be required for some assignments.
Working Conditions: Work is routinely performed in an indoor office environment.
Travel to campus during the interview/selection process will be at the candidate's own expense.
All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full-Time or;
Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
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