PCT - Customer Service Support

Clinical Support Assistant

Location: Delaware County & Chester County, PA Job Type: Part-Time Reports To: Executive Director / Clinical Director

Position Summary Autism HOPE is seeking a dedicated and detail-oriented Clinical Care Assistant to provide both direct service and administrative support within our ABA agency. This position plays a critical role in ensuring smooth clinical and office operations by supporting intake processes, assisting with clinical documentation and maintaining compliance requirements. The ideal candidate is highly organized, detailed oriented, flexible, and passionate about supporting children with autism and their families while also ensuring the agency's administrative systems run efficiently.

Key Responsibilities

Direct Service Support

Provide assistance with ABA sessions under the direction of a BCBA or Behavior Consultant. Support data collection, progress tracking, and treatment plan implementation. Assist with parent training sessions and family engagement activities as directed. Participate in community outreach initiatives to promote Autism HOPE services.

Administrative Support

Manage intake processes, including gathering documentation and assisting families with enrollment requirements. Complete and maintain clinical documentation to ensure compliance with IBHS and funding source regulations. Maintain accurate client audit files, authorizations, and service logs. Support compliance audits by preparing records, reports, and file reviews. Perform general office duties such as filing, scanning, copying, printing, and preparing documents. Track scheduling, staff assignments, and client service utilization. Provide front-line customer service for families, staff, and community partners. Assist with program development, outreach efforts, and marketing materials.

Qualifications & Requirements

Education

Bachelor's degree preferred in Psychology, Education, Social Work, or a related field; associate degree or equivalent experience considered.

Experience

Previous experience working in an ABA, behavioral health, or healthcare setting preferred. Prior administrative or office support experience strongly desired. Familiarity with IBHS regulations, Medicaid, or insurance billing a plus.

Technical Skills

Proficiency in Google Workspace (Docs, Sheets, Drive, Calendar, Gmail) Canvas and Microsoft Office Suite. Experience with electronic health records (EHR) or ABA practice management systems preferred.

Soft Skills

Strong organizational skills with the ability to prioritize and manage multiple tasks. Excellent written and verbal communication skills. Attention to detail and accuracy in documentation. Ability to maintain confidentiality and adhere to compliance standards. Team-oriented, flexible, and committed to supporting both clinical and administrative operations.

Work Schedule & Benefits

Full-time position with a blend of clinical and administrative duties. Competitive hourly rate based on experience. Flexible scheduling opportunities. Professional development and training support. Medical, Dental, and Vision Insurance. Supplemental insurance options. Employee discounts and educational discounts. Financial planning support. Paid training opportunities. Referral bonus program.