Client Tech Support Rep

Responsibilities
IBM seeks to hire a hardware computer technician; System Services Representative (SSR) for the Atlanta, GA area. This role is an entry level position for an individual contributor responsible for on‑site installation, maintenance, and repair of IBM and multi‑vendor systems and components, including hardware, servers, storage products, networking products, printers, software, and operating systems.

SSRs are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems‑level problem determination, discontinuance and relocation of IBM and non‑IBM systems and products.

They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, SSRs are the IBM technical interface to clients and manage the situation until the problem is resolved. They can work in both consumer homes and/or enterprise environments in the Atlanta, GA area.

Required Education
High School Diploma / GED

Preferred Education
Associate's Degree / College Diploma

Required Technical and Professional Expertise

Have experience in Customer Service & Customer Interaction

Self‑motivator and enjoys working in a Team environment

Prior experience in field repair of computer, networking, and mechanical (Printers) equipment

Preferred Technical and Professional Experience

Have experience in Customer Service & Customer Interaction

Self‑motivator and enjoys working in a Team environment

Prior experience in field repair of computer, networking, and mechanical (Printers) equipment

Licensing Requirements
Note: This role requires candidates to have a valid driver's license and a reliable vehicle.

Other Relevant Job Details
IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well‑being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full‑time schedule for a full calendar year. The salary will vary depending on your job‑related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro‑rated for those who start working during the calendar year.

Equal Opportunity Statement
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Details
Job Title: System Services Representative Atlanta, GA

Date posted: 23-Jun-2026

Job ID: 112449

City / Township / Village: Atlanta

State / Province: Georgia

Country: United States

Work arrangement: Hybrid

Area of work: Infrastructure & Technology

Employment type: Supplemental 2 (Fixed Term - Long)

Contract type: Fixed Term - Long Term

Projected Minimum Salary per year: $39,000.00

Projected Maximum Salary per year: $74,000.00

Position type: Professional

Some travel may be required based on business demand

Company: (0147) International Business Machines Corporation

Shift: General (daytime)

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