Network Support / Service Desk

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization’s network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner. The Network Administrator applies strong communication, analytical, and problem-solving skills to identify, communicate, and resolve issues while maximizing the value of IT investments.

This 100% onsite position based in Harrisburg or Gratz, PA is ideal for a hands-on network professional who thrives on solving complex problems and building resilient infrastructure. You’ll play a critical role in ensuring the stability, performance, and security of enterprise-wide network systems that support core manufacturing and business operations.

In this role, you’ll design, implement, and support a modern network environment spanning WAN, LAN, WLAN, VPN, and Network Security technologies. You’ll collaborate closely with IT peers and business stakeholders while helping drive continuous improvement across the organization’s network ecosystem.

Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platforms
Troubleshoot and resolve complex hardware, software, and connectivity issues across network and security environments
Support and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systems
Monitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goals
Partner with system administrators, database teams, and application owners to ensure seamless integration and optimal performance
Review, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practices
Ensure compliance with internal policies, security standards, configuration guidelines, and licensing requirements
Participate in and co-lead network process improvements and cross-functional IT initiatives
Research and evaluate new network technologies and hardware to support procurement and long-term strategy
Document work and manage tasks, projects, and incidents using help desk and ticketing systems
Provide after-hours and on-call support as required to maintain critical services

CCNA certification required
University degree or college diploma in Information Technology with 3+ years of IT experience
Technical diploma or certificate in Information Technology with 5+ years of IT experience
Network support experience in a manufacturing or similar industry/environment highly preferred
Strong hands-on experience with network devices (routers, switches, access points)
Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design)
Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions
Experience supporting Windows desktop and server environments (Windows 7–11, Server 2012–2019)
Proficiency with Microsoft 365, Office, SharePoint, and Active Directory
Customer-focused mindset with the ability to explain technical concepts clearly

3+ years of experience in a Network Administrator role

• Exposure to ITIL processes and service management frameworks
• Experience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy)
• Strong understanding of enterprise hardware, software, and network support practices

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.
We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.
Three comprehensive medical plan options
Dental insurance
Teladoc virtual healthcare services
Employee Assistance Program (EAP)
Financial Protection
Company-paid Life Insurance
Voluntary Life Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid Time Off (PTO) and paid holidays

• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.