Hotel Head Of Housekeeping

We're Sonesta International Hotels-the 8th largest hotel company in the U.With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.
But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
Housekeeping Manager

Clean, comfortable, and welcoming spaces are a huge part of creating memorable guest experiences - and our Housekeeping teams help make that happen every day. As the Housekeeping Manager, you'll help lead housekeeping and laundry operations while ensuring guest rooms and public spaces consistently meet the highest standards of cleanliness, presentation, and hospitality.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing team leadership, operational coordination, service standards, and guest satisfaction. You'll support housekeeping operations across guest rooms, public areas, laundry, and back-of-house spaces while partnering closely with Front Office, Engineering, and hotel leadership teams to keep the hotel guest-ready at all times.

If you're organized, service-driven, and passionate about hospitality leadership - we'd love to meet you.

Support daily housekeeping and laundry operations across guest rooms, suites, public spaces, back-of-house areas, and hotel facilities.

• Supervise, train, coach, schedule, and support housekeeping and laundry team members to deliver exceptional cleanliness and guest experience standards.
• Inspect guest rooms, public areas, and operational spaces to ensure cleanliness, presentation, and brand standards are consistently maintained.
• Monitor guest satisfaction, room readiness, service recovery situations, and housekeeping operational performance throughout shifts.
• Partner closely with Front Office, Engineering, Operations, and hotel leadership teams to support smooth hotel operations and guest readiness.
• Support housekeeping productivity, labor management, inventory organization, linen control, and departmental operational efficiency.
• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
• Assist with onboarding, employee engagement, training, scheduling, and team development initiatives within the department.
• Monitor housekeeping supplies, operational equipment, storage organization, and cleanliness across workspaces and service areas.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational initiatives as needed.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta's People People philosophy.
• Previous housekeeping, hotel operations, hospitality, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within housekeeping or hospitality operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, laundry operations, inventory management, and hospitality service standards.
• Knowledge of sanitation procedures, OSHA regulations, chemical handling standards, and hotel safety policies preferred.
• Experience using housekeeping management systems, hotel operational systems, or reporting tools preferred.
• Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.
• That means supporting your health, your financial future, and everything in between.

Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.