Head of Market Management

Build your career with Manpower as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self‑discovery, we’ll help you become an expert in Market Management and forge a career path that's right for you.

Benefits

Competitive base salary

Comprehensive benefits: Medical, Dental, Life, Vision, and Disability insurance

401(k) with a company match

20 days paid time off

Gym membership discounts

Pet insurance

Diversity and Inclusion
We value and encourage the broad range of perspectives and capabilities that employee diversity brings to our organization. Fostering an inclusive culture is about more than just policies—it’s about creating an environment where talent from all backgrounds can thrive and feel comfortable advancing their careers and our business.

Career Development

Training, coaching, and mentoring opportunities to grow into an expert in your field.

Role Overview
The Market Manager leads one or more local Manpower convenience branch(es), managing all staffing operations and the P&L for their assigned market. The role focuses on client engagement, sales growth, and team performance.

Key Responsibilities
Sales & Business Development

Drive market growth through strategic sales initiatives and applications of sales‑enablement technology.

Identify and pursue new business opportunities via networking, cold outreach, and market analysis.

Prepare and present customized staffing solutions, pricing models, and service proposals.

Client Engagement & Onsite Presence

Maintain consistent engagement at client locations to build relationships and ensure service alignment.

Conduct client visits to assess satisfaction, identify needs, and provide proactive support.

Serve as the primary liaison for client communications, issue resolution, and workforce planning.

People Leadership

Manage daily branch operations, ensuring compliance, efficiency, and service excellence.

Lead and develop a team of recruiters to meet defined performance goals.

Monitor and report on market KPIs, identifying opportunities for improvement and growth.

Collaborate with recruiters to ensure timely and high‑quality candidate placements.

Support high‑volume recruiting efforts and workforce scaling for client accounts.

Model company standards in all interactions with teams and direct reports, fostering a culture of inclusivity and innovation.

Ensure compliance with employment laws and company policies, addressing employee relation issues as needed.

Provide thought leadership in the community as a workforce solutions expert, leveraging ManpowerGroup solutions to enhance local brand reputation.

Typical Day / Other Key Details

Team huddle to review daily goals, recruiter pipelines, and performance metrics.

Client site visits to check in with supervisors, review workforce performance, and discuss upcoming staffing needs.

Sales outreach: conduct prospecting calls or meetings with potential clients to pitch staffing solutions.

Networking: attend local business networking events with a client to strengthen relationships.

Internal coaching & development: meet individually with recruiters to review candidate pipelines, troubleshoot challenges, and ensure progress toward KPIs.

Reporting & planning: review KPIs, update systems, and plan next day’s client visits and sales activities.

Market operations: manage team schedules, reporting, coordination, and compliance.

Office Requirements

Onsite in branch offices 5 days per week to support recruiters and keep locations open for clients, candidates, and associates.

Travel & Availability

Valid driver’s license and clean driving record required.

Local travel to client sites and networking events on a regular basis.

Daily driving for onsite client engagement and business development activities.

Reliable transportation to support frequent travel between branch office(s) and client locations.

Flexible and available outside of standard business hours for urgent staffing requests or employee issues.

May be required to respond to after‑hours communications related to active placements or client escalations.

Occasional visits to client sites during off‑shifts (early mornings, evenings, weekends) to ensure coverage and engagement.

Ability to adjust schedule as needed to meet business demands and maintain high levels of client satisfaction.

Qualifications

Sales: 2 years selling solutions in a service industry.

Management: 2 years of people or project management experience (people management preferred).

Education: High school diploma or equivalent.

Preferred Skills

Recruiting: In‑depth knowledge or expertise in the staffing industry or full lifecycle recruitment.

Operations: Experience managing a P&L.

Education: Bachelor’s degree or equivalent.

The base salary range for this position is between $75,000 and $125,000, dependent on knowledge, skill, and ability.

Equal Opportunity
ManpowerGroup is an equal opportunity affirmative‑action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy, age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

Reasonable accommodation during the interview process can be provided. Contact View email address on click.appcast.io for assistance.

Job: Business Operations

Organization: ManpowerGroup

Title: Market Manager

Location: NY-Buffalo

Requisition ID: 0034245

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