Head of HR Services (m/w/d)

The Staffing Services Manager is responsible for driving the growth and success of the Staff World Services division through business development, full-cycle recruitment, client relationship management, employee relations, and operational oversight. This role partners with clients to understand workforce needs, develops recruiting strategies to attract top talent, and ensures exceptional service throughout the staffing lifecycle.

The Senior Services Manager manages the complete recruitment process—from sourcing and interviewing candidates to onboarding and employee support—while cultivating new business opportunities and expanding existing client relationships. Meet with clients to understand workforce planning, staffing needs, business objectives, and hiring expectations.

Generate new business through networking, client visits, referrals, marketing initiatives, and sales activities.

Partner with the Marketing team to execute strategic marketing campaigns utilizing platforms such as LinkedIn, Salesforce, Mailchimp, and other digital marketing tools.

Conduct sales presentations, skills marketing, and workforce solution consultations.

Negotiate bill rates, markups, and service agreements to ensure profitability while remaining competitive.

Partner with client hiring managers and Human Resources representatives to secure job orders and anticipate future staffing needs.

Ensure a high level of client satisfaction by delivering qualified candidates and providing exceptional ongoing service.

Talent Acquisition & Recruitment

Manage the full-cycle recruitment process, including sourcing, recruiting, screening, interviewing, reference verification, offer negotiation, and placement.

Develop creative sourcing strategies utilizing job boards, LinkedIn Recruiter, social media, networking, referrals, universities, professional organizations, and AI-assisted recruiting tools.

Build and maintain talent pipelines for current and future hiring needs.

Collaborate with hiring managers to develop accurate job descriptions, candidate profiles, and recruitment strategies.

Conduct phone, virtual, and in-person interviews while evaluating candidate qualifications and cultural fit.

Present qualified candidates to clients and manage interview scheduling and feedback.

Maintain consistent communication with candidates throughout the recruitment process.

Ensure compliance with all employment laws, Equal Employment Opportunity (EEO) guidelines, and company hiring policies.

Employee Onboarding & Workforce Management

Coordinate all onboarding activities for temporary employees.

Facilitate new hire orientation and employment documentation.

Maintain accurate employee records within HRIS systems.

Serve as the primary point of contact for temporary employees throughout their assignments.

Address employee concerns and coordinate resolutions with Human Resources when appropriate.

Support employee engagement and retention initiatives.

Operations & Payroll Administration

Maintain accurate employee records and personnel files in accordance with company policies and legal requirements.

Oversee temporary employee attendance and timekeeping.

Coordinate weekly client approval of timecards to ensure timely payroll processing.

Ensure compliance with federal, state, and local employment regulations.

Bachelor's degree in Business, Human Resources, Marketing, or a related field preferred; Minimum of four (4) years of progressively responsible experience in staffing, recruiting, or workforce solutions.

Demonstrated success in business development, recruiting, account management, and client relationship management.

Experience working within a staffing agency environment strongly preferred.

Proficiency with Microsoft Office Suite.

Experience with Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS), preferably Paylocity.

Experience utilizing LinkedIn Recruiter, Indeed, CRM platforms (Salesforce preferred), and digital recruiting technologies.

Comfortable using AI-powered recruiting tools and sourcing technologies to improve recruiting efficiency.

Ability to learn and adapt to emerging recruiting technologies.

Demonstrated success identifying, attracting, and placing high-quality talent.

Strong attention to detail and ability to manage multiple priorities simultaneously.

Professional, customer-focused approach with a commitment to service excellence.

#