Head of Operations & Business Management

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

The Business Operations Manager will play a pivotal role in ensuring the seamless and efficient delivery of services, maintaining compliance with client service level agreements, and driving continuous improvement initiatives to enhance organizational performance. Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Lead day-to-day business operations for all areas of delivery related to Provider Screening, Enrollment and Monitoring, including:

Document Management and Workflow Performance

Provider Data Management

Provider Support Services (training and site visits)

Directs Operations functional teams across the MMIS business and works independent of supervision.

Oversees programs with a typical team size of 35-50 resources, oversees leaders/direct reports within the operations.

Oversees compliance to Service Level Agreements, includes monitoring and tracking client specific SLAs to ensure SLAs are met. Works closely with subcontractors (when applicable) and vendors and provides input for subcontractor and vendor contracts.

Fosters and demonstrates thought leadership in improving operations and collaborates with systems in identifying improvements.

Develops relevant metrics for the Operations function and uses metrics as a basis for communication and continuous improvement.

Demonstrates advanced knowledge of operations methodologies, best practices, and procedures; and applies them to projects to ensure that Operations team objectives are achieved.

Interfaces with senior management and can be called upon to provide industry best practices.

Closely coordinates with Operations Leaders accountable for Change Requests, Project Management, Application System Analysis, Software Quality Assurance, Enterprise Information Services, Delivery Services, and the Enterprise Program Management Office.

Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

A bachelor’s degree and 5+ years of relevant experience

5+ years of operations leadership experience at large complex healthcare organizations

This role may require up to 25% travel.

Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

For non‑clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands‑on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate’s degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

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