Client/Customer Support Rep

Job Description for Client Success Representative: TicketSauce is an innovative, fast-paced event management platform. We build the technology to allow organizations the ability to create and share events under their own brand while making it simple for the public to find and attend events. Festivals, conferences, business events, concerts, sports, venues, associations - you name it, we have created an event for it! Create branded events to generate more revenue and data for our clients.

As a Client Success Representative, you will be our public face to out clients as you help them on-board to that platform and set up events in the software as well as handling end user support using creative problem solving. You’re passionate about engaging both current and future customers with simple solutions for complex situations while expanding their proficiency utilizing our software. If you want to be a part of a growing, exciting company that rewards proactive work, great relational skills and creative thinking, we would be excited to talk with you about this opportunity.

Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

• Communicate customer needs/issues cross-departmentally and advocate for solutions
• Handle support calls and navigate end user support
• Conduct both new client onboarding and sales implementation trainings via online presentation platforms
• Maintaining literacy and interest in the web and web-based software technologies

• Work on-site at partner events both locally and out of state as needed
• Participate in a weekend on call rotation

• Experience with Help Scout or other client service software preferred
• Proficient in MSOffice and project management software
• No one needs to push you to excel; you seek out help and put it to good use
• You want to help and serve our customers: Able and excited tto travel (%)

Job Type: Full-time