Head of Employee Relations & HR Compliance

Overview Leads and manages the ship's overall Human Resources function on board with an emphasis on core functions such as employee relations, performance management, conflict resolution, promotions, training and development, transfer, progressive discipline, time and attendance, employee turnover and retention, berthing compliance, and ongoing HR management and administration. Provides assistance and support to all Senior Officers and onboard management when dealing with human resources issues. The HR Director serves as the contact for Compliance and Ethics and is responsible for ensuring procedural compliance with the Code of Conduct, as well as Business Ethics.

The HR Director is expected to consult with Human Resources and/or Fleet Personnel on matters for which they feel further direction and guidance is required. This position will also be charged with ensuring that the shipboard HR practices are consistent with fleet HR practices.

In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Responsibilities Promote organizational effectiveness through advising, implementing, and monitoring issues such as employee relations, conflict/grievance mediation and resolution, performance management, succession planning, career path and tracking, ensure compliance of various Collective Bargaining Agreements, with the goal of consistency in application across the vessel.

Responsible for crew well‑being, comfort, and engagement by working closely with the Personnel Manager and Training Specialists ensuring preparation and distribution of all pertinent information for all employee benefits, compensation changes, and Human Resources policy implementation, including cruise compensation privileges, nutrition (quantity/quality of food in Crew Messes), general life onboard, uniforms, sign‑on/sign‑off process, updates to entitlement grid, succession list compliance, internal promotion procedures, leave of absence (compassionate, medical, maternity), retirement, service awards, Vacation Hero Awards Program and other company/morale building programs.

Evaluate and ensure that ship specific HR practices are in compliance with all legal, shipboard and company safety requirements.

Nurture an international environment that fosters a committed team that continually builds upon service excellence in all areas of ship operations.

Attend meetings, training and courses that work to ensure that the Human Resource function strives for international best practices within the stated corporate objectives of Norwegian.

Support the Master in communicating company initiatives and strategic objectives to all crewmembers.

Acts as the ship's liaison with regards to all contract discrepancies, permanent position changes and all inquiries received by the Fleet Personnel office.

Oversees time/attendance and scheduling policies and procedures for all shipboard employees. Performs random audits on time sheets to ensure accuracy, and compliance with MLC 2006 mandates regarding crew work and rest hours.

Conducts all Human Resources related investigations, such as sexual harassment, discrimination, harassment, retaliation claims, and performance management issues. HRD will then present findings and suggested course of action to the Staff Captain who is in charge of discipline onboard.

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