Property Claims Advocate

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. THE OPPORTUNITY The Property & Casualty Claims Advocate II is a claims specialist, acting with a high degree of independent discretion, autonomy, and decision-making to provide support and advocacy to clients, Producers and carriers. This role facilitates a smooth interaction between the client and the carrier regarding property & casualty issues including claim reviews and ongoing claim issues. This role monitors ongoing property & casualty activity and alerts HUB Producer team to any potential claim or potential loss control issues.

DUTIES & RESPONSIBILITIES Provides initial and on-going advocacy on claims including detailed analysis, interpretation, consultation and negotiation of coverage and reserves.

Prepares and presents claim reviews to clients on a periodic basis.

Prepares coverage arguments for client advocacy and for coverage positions as client advocate.

Ensures client questions / concerns are addressed by claims department or Third Party Administrator.

Interacts with clients by telephone and in person, on a periodic basis to deliver and gather information.

Assists producers in conducting claim with clients and carriers.

Analyzes loss history to identify risk reduction strategies for producers.

Attend sales presentations or renewal visits to present claims, programs for the reduction of risk, or loss information to insureds.

Keeps abreast of and apply a working knowledge of policy coverage in its application to property & casualty claims.

Maintains accurate and organized claim files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.

Attends industry related continuing education training and courses.

Responsible for accessing and utilization of all claims related carrier on- line systems.

Performs other duties and projects as assigned.

QUALIFICATIONS High School Diploma / GED

5-7 years property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education & experience

KNOWLEDGE / SKILLS / ABILITIES Proficient in claim adjustment process of Property, Casualty, Auto, Cyber, and Professional E&O claims.

Computer skills including Microsoft Office Suite, Outlook and agency management systems.

Ability to effectively and professionally communicate orally and in writing with internal and external customers.

Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

Proficient in claim adjustment process of Property, Casualty, Auto, Cyber, and Professional E&O claims.

What we offer you Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans

HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

Equal Employment Opportunity HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at View email address on click.appcast.io. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify HUB International Limited participates in E-Verify. HUB International HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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