Head of Sales & Support

Pit Viper is an eyewear company based in South Salt Lake, Utah that designs, develops, and manufactures sports performance equipment and lifestyle pieces. Our mission is to bring the party to performance eyewear and offer durable, functional, and expressive products at an exceptional value, all while making you laugh. Our vision is to build the most fun brand the world has ever known. The Sales Enablement Specialist is the operational backbone of our wholesale business. This role exists so our sales team can be in market selling rather than behind a desk entering orders.

Sales enablement is not sales operations in the narrow sense. Order flow and account administration are the floor, not the ceiling. This role also owns the reporting our sales team runs on: the account scorecard, rep activity tracking, prospect pipeline hygiene, and the sales materials our reps and key accounts need to do their jobs.

We sell through roughly fourteen independent rep groups and a growing set of national key accounts. We need someone who can own wholesale order flow and EDI from month one, because there is no capacity to train them.

This is an in-office role. The work is time-sensitive, it requires direct communication with sales, operations and customer service throughout the day, and it does not function on a partial schedule.

Own the order-to-invoice process for wholesale accounts, end to end, without handing off.

Enter and process orders where reps or accounts cannot self-serve, and drive them toward self-service in Shopify B2B where they can.

Own SPS Commerce and EDI end to end for key accounts: setup, mapping, exception handling, troubleshooting and retailer compliance requirements.

Proactively contact accounts about out-of-stock items rather than waiting to be asked.

Maintain customer records, price levels and credit status in NetSuite.

Support corporate and bulk order inquiries, which are largely inbound and transactional.

Reporting and the account scorecard

Own the account scorecard: accounts ordering in the trailing twelve months by rep group, order frequency, reactivations, accounts sliding from 90 to 180 days, territory revenue against prior year.

Maintain the CRM: prospect lists, rep activity, account status, and the data hygiene that makes it usable.

Produce weekly and monthly sales reporting for the VP of Sales and the specialty and key account managers.

Support key account assortment and planogram forecast inputs.

Rep and account enablement

Manage sample allocation, catalogs, line sheets and sell sheets to rep groups and accounts.

Own rep onboarding: agreements, system access, price lists, territory setup, training on ordering tools.

Serve as the day-to-day operational contact for rep groups, so reps go to one place rather than three.

Support display and merchandising program logistics, including shipping displays to doors and tracking placement.

Work closely with Customer Service, Supply Chain, Finance and Marketing on anything touching wholesale order flow, pricing or retailer-facing assets.

Partner with Supply Chain on inbound timing and allocation for wholesale commitments.

Support trade show logistics: samples, booth materials, follow-up order entry.

Inbound logistics, freight, customs, 3PL receiving and inventory accuracy sit with Supply Chain. Celigo integration flows and NetSuite supply chain data sit with Supply Chain. Escalated DTC tickets, Gorgias workflow and general consumer service sit with Customer Service.

In 90 days: every wholesale order flows through a documented process with no manual handoffs. SPS and EDI are owned and stable. In six months: the account scorecard runs without anyone building it by hand. The CRM is accurate enough that the VP of Sales makes decisions from it. In twelve months: sales managers spend their time in market and with accounts, not on order entry. We can answer "which accounts are slipping and which reps are working" in thirty seconds.

4 or more years in sales operations, sales support, or wholesale customer operations.

You will live in it daily and there is no one to teach you.

Hands-on EDI ownership, SPS Commerce strongly preferred. Direct experience with wholesale or B2B order flow, not just DTC customer service.

Comfortable with data cleanup and reconciliation.

Much of this role is being clear with reps and buyers in writing.

Ability to manage many parallel workflows and hold deadlines without being chased.

Full-time in-office availability.

We use it heavily across operations and reporting, and the people who get the most out of this role will be the ones who use it well.

Experience with Shopify B2B or comparable wholesale ordering platforms.

Experience supporting an independent rep network.

Familiarity with retail calendars, prebook cycles and planogram resets.

CRM implementation or administration experience.

Background in sporting goods, outdoor, action sports or eyewear.

Bonus skills

Sees a broken process and fixes it instead of building a workaround

Genuinely enjoys a clean data set

Bonus: 10% target, tied to company EBITDA achievement.

Bike-to-Work Reimbursement.

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