Head of Client Support Services

Flexible Paid Time Off, Benefits, 401K, Training
Morrison Healthcare ,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
As a System Support Patient Services Manager , you will provide flexible, system‑wide support across an 8‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food & Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities.
Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system—including diet compliance, meal accuracy, service recovery, and patient experience initiatives.
Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.
Hire, train, coach, and develop patient services team members across supported locations.
Help patient services teams achieve or exceed patient satisfaction goals through high‑quality service, accuracy, and responsiveness.
Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.
Participate in—and at times lead—patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.
Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.
Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.
Associate degree with one (1) year of foodservice experience or bachelor’s degree in food service management, nutrition, or a related field.
At least one year of foodservice management experience, preferably in an acute care environment.
Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.
Strong communication, leadership, and customer‑service skills.
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Associates at Morrison Healthcare are offered many fantastic benefits.

Medical
Dental
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Personal Leave
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis.