Concierge Support Associate

Concierge AssociateSchedule: Monday - Friday, 8:00am - 5:00pmThe Receptionist is responsible for covering the reception desk, greeting visitors and providing general clerical office support.Job duties(* denotes an "essential function")* Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Greet clients and visitors to the office with warmth and professionalism. Provide high level services to staff, clients and guests.*Handle additional projects as assigned. Handle sensitive and/or confidential document and information **Communicate with supervisor or client on job or deadline issues.*Troubleshoot basic equipment problems.Interact with clients in person, over the phone or electronically.Adhere to Williams Lea policies in addition to client site policies.Use equipment and supplies in a cost-efficient manner.Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkersAbility and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.Ability to handle business matters with professionalismAttention to detail with an emphasis on accuracy and quality.Intermediate computer skills including Microsoft Word and ExcelAbility to prioritize work to balance multiple projects and deadlines.Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.RRD is an Equal Opportunity Employer, including disability/veteransAt RRD, we value innovation, authenticity, and integrity.