Part-Time/Full-Time Remote TeleHealth Counselor

ABOUT RIA HEALTH

Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $12.5 million through a Series B financing led by Peloton Equity. Our existing investors SV Health, BPEA and SOSV also participated in the Series B. The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum, Beacon Health Options, Highmark Health, and Magellan Health. Ria Health will enable patients to achieve long term success in reducing or eliminating their alcohol consumption, and live healthier and happier lives. JOIN THE RIA HEALTH TEAM! Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse. Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life. Ria’s published outcomes data set the standard for effectiveness in alcohol treatment. The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members.

WORK AT RIA HEALTH AS A RECOVERY COACH

The role of a Ria Health Recovery Coach is to support Ria members to reduce or eliminate alcohol use through pharmacotherapy, targeted protocols, technology platforms, and coaching tools. Coaches are to provide education on alcohol use and its effects on health, the benefits of using pharmacotherapy, and effective behavioral change. Next is to use various coaching tools based on CBT and MI to provide positive short- and long term health outcomes for members. All the above is done in a virtual team clinic environment. Coaches are to use Ria’s various technology platforms to monitor members to positive outcomes, collaborate with various team members, develop new coaching tools, problem-solve on retention concerns, and manage member’s coaching experiences from beginning to end.

Collaborate with supervising medical staff and interdisciplinary treatment team, to develop and revise member care plans

Facilitate individual coaching through 15-30 minute video/phone calls and app-based communication channels.

Manage a caseload of members and monitor health outcomes, coordination of care, and case management services.

Facilitate various evidence-based interventions to support pharmacotherapy, reduction in alcohol use, and promotion of positive health outcomes.

Build relationships with Ria members to ensure high engagement and quality experiences with members

Document sessions into EMR and billing systems

Provide coordination of care, case management, and advocacy when needed and throughout a member’s time with Ria Health.

Provide coaching services during normal business hours and/or as approved

Attending team meetings, coaching syncs, and other related meetings

Collaborate with Product and Coaching team on program development

Continuous learning and change advocacy as determined by industry trends, community needs, and best practices.

Ability to work some evenings and/or weekends

As needed administrative tasks and member coverage

Acknowledgment that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.

Agree to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination.

Conduct prompt coaching sessions for Ria members as scheduled

Respond to Ria members chat-based communication and scheduling needs within 1 business day

Maintain fidelity checklists and benchmarks in a coaching model, clinical protocols, and pharmacotherapy guidelines

Come prepared with coaching plans in supervision and collaborative care meetings.

Ensure care plan goals and related health-outcomes are met with members at 3, 6, 9, and 12 months

Certification must be part of IC&RC (International Certification & Reciprocity Consortium) and able to apply for reciprocity

Secure private space with proper lighting to conduct video coaching sessions, team meeting, and maintain privacy compliance

Direct high-speed internet access to properly host video coaching sessions, team meetings and related meetings

Experience with EMR systems, Zoom conferencing, and app-based applications

Experience with planning and managing client caseload around their health

Experience with a startup, virtual health and/or telehealth settings

KEY PERFORMANCE METRICS:

On-time delivery of coaching sessions as measured through call and video logs.

Weekly coaching sessions scheduled during coaching operating hours as measured through internal scheduling systems.

Weekly coaching sessions performed as measured through internal system completion percentage

Member satisfaction maintained as measured by program surveys, discharge questionnaire, and supervision

ENJOY MANY RIA HEALTH BENEFITS

Experience professional growth within a rapidly expanding tech-healthcare company

Work remotely anywhere in the United States

Career opportunities include full-time, part-time, and on a contract basis

Telehealth training and development

Accrued PTO for full-time team members

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As a result, Ria Health has experienced a 500% increase in demand from patients seeking a specialized treatment program for alcohol misuse. We seek team members motivated to provide high-quality, patient-centered, evidence-based care through telemedicine that improves the health and wellbeing of the people we support.

Ria Health Vision:
Ria Health Mission:
We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.

Ria Health Values:
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