Front Desk Receptionist- Weekend Shifts

Omni William Penn Hotel

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. To be the "one stop shop" for all our guests' and customers' telephone needs and to take ownership of ensuring that all of our guests' requests are fully satisfied in a timely manner. To properly take all guests' R/S orders, communicate them to the servers and work to expedite their service. To properly perform all control and revenue related paperwork and to ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

This person would be responsible for welcoming guests, checking guests in and out of the hotel and ensuring customers have a satisfying and enjoyable stay; answering the phone and be the "one stop show" for all guests and customer's telephone needs and to take ownership of ensuring all guests requests are fully satisfied in a timely manner. Must be able to complete a daily shift report and balance paperwork and cash drawer. Computer experience required. customer service experience required. This position requires standing and walking throughout shift. Applicant must be flexible and able to work am, pm, weekends and holidays

Reports to: Director of Front Office, & Front Office Managers/Supervisors

Be thoroughly familiar with and adhere to Moments of Service performance standards And Power of Engagement

• Responsible for answering the phone within three rings. Using the Omni Phone standard greeting and closing.
• Accurately take Room Service orders for guests, including upselling daily specials, desserts, wines and other items. Handle phone traffic for the various departments and personnel of the hotel.
• This includes assisting the guests with questions pertaining to the front desk, outlets, concierge, housekeeping and engineering.
• Complete Knowledge of food menu and wine list.
• Prepare daily amenity reports and order all necessary food and beverage in timely fashion.
• Coordinate distribution of faxes and packages to in-house guests
• Log all internal and external requests in Synergy MMS and add flags to guest accounts in Opera/Alice when appropriate.
• Complete duties assigned during shift.
• Clean and maintain all equipment
• Sweep/vacuum office and discard paper as needed

Front Office Functions

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• Be familiar with all technical equipment as related to the Front Desk.
• To be familiar with all hotel facilities.
• Read, initial and sign the Pre-shift and discuss open issues with Front Office Manager daily.
• Complete Moments of Service training and follow this philosophy at all times.
• Demonstrate understanding and adherence to Selling Strategy calendars by all Front Desk agents.
• Properly use and maintain hotel equipment
• Familiar with downtown area including attractions, restaurants, businesses.

* Tools and Equipment:

* Telephone, pen/pencil, photo-copying machine, fax machine, computer, printer, Micros System, Opera PMS

Interior of hotel, office conditions with normal to sometimes high levels of activity.

Climbing approximately 2 steps 10% of work period approximately 8.5 hour shift

Inside 100% of work period (approximately 8.5 hour shift)

Vision is moderate (Needs to be able read the computer screens and the guest registration rack)

• Chemical/Agents Used
• No chemicals/agents used

Equipment Operation

* Switchboard 100% of the time, fax machine 50% of the time, computer 75% of time

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.