Veterinary Front Desk Receptionist Full Time

Veterinary Receptionist Torrey Pines Animal Hospital | Carmel Valley, San DiegoStarting at $22/hour | Pay Based on ExperienceFull-Time | 4-Day Workweek | Four 10-Hour ShiftsLove Animals, People & A Fast-Paced Workday?If you can answer a ringing phone, greet a client, schedule an appointment, keep track of three different conversations, and still remember that the Frenchie in the lobby is named Kevin — you might be exactly who we're looking for. ??Torrey Pines Animal Hospital (TPAH) is a busy, privately owned veterinary hospital in Carmel Valley looking for an outgoing, organized, dependable Veterinary Receptionist / Client Service Representative to join our team.Our front desk is the heartbeat of our hospital. You're the first person our clients speak to, the person helping keep our doctors' schedules running smoothly, and often the reassuring voice a worried pet parent needs.What You'll Be DoingNo two days at our front desk are exactly the same. Welcoming clients and patients to the hospitalAnswering and managing a busy phone systemScheduling appointments appropriately and efficientlyChecking patients in and outProcessing payments and reviewing invoicesMaintaining accurate electronic medical recordsCommunicating messages between clients, doctors, and the medical teamReviewing incoming patient records and identifying important informationCoordinating prescription and medication requestsDiscussing hospital services, pricing, estimates, and policies with clientsRequesting and sending medical recordsCoordinating communication with specialty and emergency hospitalsAssisting with domestic and international pet travel documentationHelping manage doctor schedules and overall patient flowKeeping the reception area organized and welcomingHandling difficult or emotional conversations with empathy and professionalismJumping in wherever needed to keep the day movingWe use Shepherd Veterinary Software for our practice management and electronic medical records. Help Our Patients Travel the WorldOne unique part of our practice is assisting clients with domestic and international health certificates and pet travel.Our reception team helps coordinate the many moving pieces involved in getting pets safely to their destinations, including:Travel timelines and appointmentsVaccination and rabies documentationMicrochip informationLaboratory testing and resultsRequired medical recordsHealth certificate appointmentsCommunication and follow-up with pet ownersYou do not need to come in knowing international health certificates — we'll teach you.Genuinely enjoy working with both people and animalsHave excellent customer-service skillsAre friendly, confident, and professionalCan multitask without losing track of important detailsStay calm when the phones are ringing and the lobby is fullCommunicate clearly with clients and coworkersAre comfortable discussing pricing and collecting paymentsHave strong computer and typing skillsAre dependable and accountableTake initiative instead of waiting to be told every next stepAre receptive to feedback and interested in learningCan adapt when the schedule changesUnderstand that veterinary medicine requires teamworkCan show compassion to someone saying goodbye to a beloved pet and then turn around and celebrate with a family bringing in their new puppyPrevious veterinary reception experience is strongly preferred, but we're also open to candidates with excellent customer-service experience, strong organizational skills, and a genuine interest in veterinary medicine.Knowledge of veterinary terminology, vaccines, medications, and common veterinary workflows is a big plus.?? A 4-Day WorkweekOur full-time team operates on an Alternative Workweek Schedule of four 10-hour shifts per week (4×10).That means you get your full-time hours while typically working four days instead of fiveBecause we're a veterinary hospital, flexibility is important. Scheduling may include weekdays, weekends, and some holidays based on hospital needs.The days can be busy and the shifts are long — but having three days off each week isn't too bad either. ???? Candidates with previous veterinary reception experience, strong veterinary knowledge, Shepherd experience, or the ability to confidently step into a busy front-office environment may be considered at a higher rate.Full-time employees are also eligible for benefits including:Medical insuranceDental and vision insurance401(k) with employer matchPaid time offEmployee pet-care discountsOpportunities for professional growth and additional training?? Why Torrey Pines Animal Hospital?We're proud to be a privately owned veterinary hospital where our team knows our clients, knows our patients, and plays an important role in how the hospital operates.Reception isn't "just the front desk" here.Our receptionists help coordinate the entire hospital. They build relationships with clients, support our doctors and technicians, manage complicated schedules and travel paperwork, communicate with specialty hospitals, and help make sure clients feel taken care of from their first phone call through checkout.