Head of Operations & Business Management

Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 14 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality

Summary: The Director of Operations assists in managing the overall operation of two or more hotels by maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.

Manage financial components of operation

Assist general manager in day-to-day operations of the hotel

Maximize financial performance and uphold quality standards of F&B and rooms department

Maximize room revenue by anticipating market shifts, developing and monitoring annual business and marketing plans, and participating in property sales and marketing efforts

Assist with the development of a business plan and a budget that defines operational goals and profitability objectives

Coordinate projects to maintain/upgrade quality standards and property image to protect assets from neglect, damage, or deterioration

Manage and monitor the property P&L; Align and drive all aspects of hotel performance towards the attainment of budgeted revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores, and Quality Assurance scores

Understand and apply accounting principles such as accruals, prepaids, balancing daily reports, and GL coding to ensure these are understood and applied correctly by the property controller

Assist with selection, training, counseling, and motivating hourly associates

Assist in monitoring the expenses of each departmental budget

Participate in the development of the hotel expense budget

Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPar objectives are met

Balance Hotel books at the end of each period

Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings

Customer service focus

Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems