Managing Head of Retail Sales

The Sales Supervisor is responsible for leading and developing a team of Retail Service Merchandisers (RSMs) to deliver exceptional customer service, drive sales growth, and execute merchandising initiatives across assigned accounts. This role provides leadership through coaching, performance management, customer relationship development, operational excellence, and cross‑functional collaboration to ensure Imperial consistently exceeds customer expectations.

Imperial, founded in 1939 and headquartered in Worcester, MA, is a leading privately led distributor of supermarket non‑foods. We’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health and beauty care, seasonal items, and general merchandise categories. With more than 700 associates and a state‑of‑the‑art distribution center, Imperial serves chain and independent retailers across 22 states. Imperial is recognized throughout the Northeast and Mid‑Atlantic for excellence in distribution, merchandising, and category management.

And Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. Perform store inspections to ensure adherence to Imperial’s Service Excellence standards.

Conduct Store Quality Reviews.

Execute and monitor training plan; Evaluate trainees; Coaching and developing the RSM team.

Maintain service levels to acceptable standards; Ensure store service schedules are adhered to; Assist with store service as needed.

Full responsibility of all merchandising tasks associated with remodels, new store set‑ups and updates in self‑serviced stores in assigned area.

Review weekly service reports from RSM's.

Build relationships with store owners and managers and other staff to maximize sales opportunities; Assure customer satisfaction with Imperial.

Driving sales growth and customer satisfaction.

Ownership of KPIs (service levels, selling expense, audits, etc.).

Cross‑functional collaboration with Account Managers and Category Managers.

Build year over year sales.

Bachelor’s Degree preferred. (Related Retail/Supermarket service experience or related store/route sales experience a plus.

Intermediate/Advanced computer skills and electronic ordering device experience a plus.

Energetic, creative, self‑motivated, innovative thinker.

Ability to travel throughout MA, CT, RI (valid driver’s license/reliable transportation required).

Employee Perks: Discounted product store, food events, and summer food trucks.