ServiceNow Architect - Remote - Fulltime

ServiceNow Architect

Job Title: ServiceNow Architect Location: 100% Remote (Continental United States) Position Type: In-house Bright Vision Technologies SOW engagement (no third-party client or vendor) Experience: 8+ years Salary Range: $100k to $150k per annum Sponsorship: No new H1B sponsorship available. H1B transfers welcomed for qualified candidates. Employment Type: Full-time, direct W2 with Bright Vision Technologies (no C2C, no 1099, no third party) Engagement: Long-term, multi-year, aligned to the Bright Vision SOW delivery roadmap Compensation: Competitive base salary commensurate with experience, plus benefits.

We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders.

Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.

Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.

Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.

Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.

Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.

Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.

Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time.

Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically.

Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs.

Mentor developers, admins, and tech leads on ServiceNow best practices.

Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.

Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.

Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution.

Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles.

Deep expertise across multiple ServiceNow modules.

Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals.

Experience designing CMDB, discovery, and service mapping implementations.

Strong understanding of platform security, ACLs, and role design at scale.

Experience leading major upgrades and release planning.

ServiceNow CTA, CIS, or CSA certifications.

ServiceNow Certified Technical Architect (CTA) credential.

Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features.

Exposure to multi-instance, multi-region ServiceNow deployments.

Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP).

Familiarity with HAM Pro, SAM Pro, or App Engine Studio.