Client/Customer Support Rep

$59k - $90k

McDermott Will & Schulte

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.

The Client Arrangements Specialist supports the Client Arrangements department through data entry in the implementation of client fee arrangements and requirements as requested by Client Accounting, Legal Assistants and Client Arrangements Analysts. The Client Arrangements Specialist works under direct supervision and relies on instructions and guidelines to perform the essential functions of the job.

Provide data entry support in actioning of rate setup change requests as approved by team leadership

Provide data entry support for new and to be updated Non-Standard Arrangements in the Client Arrangements Non-Standard Arrangements Repository

Oversee the Client Arrangements Group Inbox and alert team to time sensitive/urgent inquiries

Provide support in requests for time, billing, and disbursement rules setup

Bachelor's degree

Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)

Prior experience with electronic billing systems, Aderant Expert and Rate Hierarchy a plus

Strong client service, analytical and problem-solving skills

Ability to handle and maintain confidential information

Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.

Target Hiring Range $59,000 - $90,000

Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Typical indoor office environment

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Vacancy posted 2 days ago

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