Customer Excellence Representative

Customer Experience Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

At Chemours, the Customer Excellence team is the face of our organization to our customers and a key advocate for delivering industry-leading service. We are committed to understanding, shaping, fulfilling, and exceeding customer expectations while fostering long-term relationships. The CER plays a pivotal role in managing and enhancing the end-to-end customer experience. This position supports two-way engagement to drive customer satisfaction and loyalty.

This is a highly visible, key role within the Company and the APM business in North America. The CER role provides the opportunity to work across the Order to Cash Process (OTC). This hybrid role is a key liaison with the customer and requires interactions with customers, sales, supply chain, product managers, demand management, warehousing and logistics within the company. Supporting Chemours' SAP platform requires strong problem-solving abilities and communication skills to help improve Chemours' business tool capabilities.

The responsibilities of the position include, but are not limited to, the following:

• Manage the end-to-end Order-to-Cash process, including:
• Onboard New Customers
• Process customer orders and returns
• Developing and managing customer relationships
• Monitor orders through delivery
• Collaborate with Supply Chain and plant sites on order fulfillment
• Initiate Customer complaint investigations as needed
• Follow up on invoice/ accounts receivable disputes
• Implement pricing changes
• Manage desk in accordance with internal control requirements
• Sharing customer feedback and insights with the sales team
• Collaborate and communicate effectively with Customers, Sales, Supply Chain, Demand, and other cross functions that have direct/indirect impact on customer orders or E2E Order Fulfillment.
• Lead and participate and drive simplification initiatives that streamline work processes and improve overall customer experience
• Contribute to the continuous improvement of Chemours' business processes and tools, including the SAP and Salesforce.com platforms.

The following is required for this role:

• Bachelor's Degree or equivalent combination of education and relevant experience
• Strong interpersonal skills and a demonstrated ability to collaborate effectively
• Excellent written and verbal communication skills (telephone, email, and in-person)
• Ability to work well in teams and interact at all organizational levels
• Proven ability to manage multiple priorities in a dynamic, fast-paced environment
• Customer-centric mindset with direct experience in customer service or customer care roles
• Proficiency with IT tools, including SAP; Salesforce.com experience is a plus
• Advanced skills with the Microsoft Office suite (Excel, Word, PowerPoint, Outlook)

The following is preferred for this role:

• Experience in a customer experience/service role within the chemical or manufacturing industry
• Prior hands-on experience with SAP and Salesforce.com
• Strong organizational and planning skills
• Demonstrated initiative in process optimization or continuous improvement

Benefits:

Competitive Compensation

Comprehensive Benefits Packages

401(k) Match (US ONLY)

Employee Stock Purchase Program (COUNTRY SPECIFIC)

Tuition Reimbursement

Commuter Benefits (COUNTRY SPECIFIC)

Learning and Development Opportunities

Strong Inclusion and Diversity Initiatives

Company-paid Volunteer Day

We're a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do itby taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. Chemours is an E-Verify employer. Candidates must be able to perform all duties listed with or without accommodation. Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position.

Don't meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.

Pay Range (in local currency): $81,715.00 - $127,680.00 Chemours Level: 24 Annual Bonus Target: 6% The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."