Fulltime Dispatcher

Job Description About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. We're seeking an experienced Dispatcher to lead daily transportation operations and serve as the critical communication hub at our Philadelphia, PA location. You thrive when the phones are ringing, routes need adjusting, and a bus just broke down on Main Street. You genuinely enjoy being the go-to problem solver, whether you're helping a new driver navigate an unfamiliar route, coordinating with the shop on a repair, or reassuring a parent that their child's bus is on the way. Daily Operations & Route Managemen t
Respond to emergency calls and coordinate the emergency response networkNotify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionallyProvide real-time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriatelyCompliance &

Administrative Operations
Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirementsEnsure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with managementTrack and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives

High school diploma or equivalentProficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
Experience in high-pressure, time-sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments)

Background in a leadership, supervisory, or management capacity within fast-paced operational environmentsPrevious school busing or transportation experience, either as a driver or dispatcher is a plus
Experience working in a union environment
Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirable
Strong organizational, prioritization, and time management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory

In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.