Architecture - Lead Architect

Customer Success

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

The Lead Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.

Delivering and leading customers through the Qualified Implementation Framework

Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products

Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives

Establish a deep consultative relationship with various client business units

Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products

Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials

Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

Executive analysis of customer health score to achieve renewal targets

10+ years of Mid Market/Enterprise software experience

• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Deep working knowledge of Salesforce CRM
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• You possess a bachelor's degree
• Passion for making customers successful with software solutions

When you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this [Accommodations Request Form](

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: [ Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.