Operations Flex Specialist, D Shift

The Specialist, Engagement Operations Coordinator, Patient Insights & Engagement (PI&E), position resides in the Value & Implementation (V&I) organization, which includes Global Medical and Scientific Affairs as well as Outcomes Research.
This position supports the PI&E team in coordinating day-to-day operational activities that help advance patient engagement priorities, stakeholder interactions, and internal execution. Under the direction of the PI&E lead, the Engagement Coordinator supports patient engagement activities, meeting coordination, tracking, reporting metrics, contracting, stakeholder follow-up, and other administrative execution activities associated with patient engagement initiatives.
The role helps ensure timely, organized, and compliant management of activities that support execution of patient and advocacy engagements, generation and reporting of insights from these engagements, coordination with internal cross-functional partners and other internal and external stakeholders, and relationships with Patient Advocacy Organizations (PAOs).
Supports the team with day-to-day coordination of activities, including scheduling, logistics, follow-up, and administrative support.
Assists with the end-to-end execution of patient engagement projects and initiatives; Maintains trackers, dashboards, and working documents to support visibility into team activities, milestones, and outcomes.
Coordinates with internal partners such as Legal, Compliance, and other cross-functional teams to support appropriate review and guidance on activities.
Helps ensure that processes, documentation, and materials are maintained in accordance with company policies, procedures, and applicable standards.
Assists with vendor coordination, document routing, and administrative follow-up as needed.
Supports compliance-related documentation, file maintenance, and issue tracking
Assists with planning and coordinating meetings with internal and external stakeholders, including preparing agendas, materials, slides, notes, meeting summaries, action items, and follow-up tracking. Supports relationship management activities by coordinating communications and helping maintain organized records of stakeholder interactions.
Assists with independent grant processing, review, tracking and reconciliation of activities as needed.
Helps manage multiple priorities and supports the team in meeting deadlines and delivering high-quality execution.
Supports initiatives aimed at enhancing patient engagement, patient communication, and the inclusion of patient perspectives in company activities.
Bachelor's degree required.

• 1+ years of experience in healthcare, pharmaceutical, biotech, patient advocacy, or related project coordination/administrative support roles.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, SharePoint and Teams
• Basic understanding of compliance, confidentiality, and documentation requirements.
• Experience in the pharmaceutical or biotech industry.

Degree in science, business, health care, or related field.
Experience in grant operations, project coordination, or administrative operations in a regulated environment
#Clinical Project Management, Interpersonal Communication, Knowledge Management, Logical Thinking, Meeting Facilitation, Meeting Management, Meeting Organization, Multitasking, Procedure Adherence, Project Dashboards
External Stakeholders, Prioritization, Project Coordination
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.--As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.- For more information about personal rights under the U.An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.
San Francisco Residents Only: -We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: -We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. Please, no phone calls or emails.-
Relocation:
No relocation
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Shift:
Hazardous Material(s):