Customer Service Plumber

Residential PlumberWe are looking to hire an additional Residential Service Plumber to join the team. This is a great shop that has a long history of doing good work and taking care of its employees and its customers. We are a 100% plumber and family owned company and looking for plumbers that want to serve customers fairly.The Residential Plumber will diagnose, repair, install, and maintain plumbing systems in occupied homes, remodels, and residential service environments. The right candidate will be comfortable working independently, communicating with homeowners, explaining options, and representing the company professionally in the field.Key ResponsibilitiesDiagnose and repair residential plumbing issues including leaks, clogs, fixture problems, water heaters, sump pumps, drain lines, water lines, and related systems.Install, replace, and service fixtures, faucets, toilets, garbage disposals, water heaters, sump pumps, softeners, and other residential plumbing components.Perform drain clearing, basic sewer/water line troubleshooting, and general residential service work.Read work orders, assess job conditions, identify required materials, and complete assigned jobs efficiently and safely.Maintain a clean, organized work area and protect the customer's home while work is being performed.Complete accurate documentation, service notes, photos, invoices, and job closeout information.Follow all plumbing codes, company standards, safety procedures, and quality expectations.Maintain tools, equipment, vehicle cleanliness, and inventory as assigned.Work as part of a team while also being able to manage service calls independently.Offer customers service options (No hardcore sales tactics)Required QualificationsResidential plumbing service experience required.Strong troubleshooting skills across common residential plumbing systems.Ability to lift, carry, kneel, crawl, work in tight spaces, and safely perform physical plumbing work.Strong attention to detail and commitment to quality workmanship.Preferred QualificationsExperience with water heaters, tankless systems, sump pumps, water treatment, drain cleaning, and sewer/water line repair.Experience using tablets, service software, or digital invoicing/job documentation.Backflow, boiler, gas piping, or additional trade certifications are a plus.ScheduleOperating hours 8am to 4:30pmAfterhours rotationUnlimited overtimeCompensation and BenefitsBase salary range $35-45/hrPay increase for on-callPercentage paid for service/product salesStrong benefits packagePTOWeekly advanced trainingInventory team and runners (stock your truck with parts and will run parts/water heaters/etc to you on job site.)