Client/Customer Support Rep

Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Location: Lebanon, Mo (Hybrid/Remote)

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Employment Type: Full-Time

Start Your Career with Purpose

At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Intake Specialist you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives.

No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth.

This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.

What You’ll Do

As a Client Intake Specialist, you'll create a positive experience for prospective clients through professional communication, active listening, and thoughtful problem-solving.

Key Responsibilities:

Clearly present and explain the firm’s legal services to prospective clients

Make outbound calls and follow up with individuals who have expressed interest in legal assistance

Achieve client onboarding and outreach goals within established timelines

Address client questions and concerns with empathy, professionalism, and claritySchedule appointments and maintain consistent follow-up to ensure a seamless client experience

Qualifications

Confident, compassionate phone presence with the ability to build trust quickly

Skilled in guiding conversations and maintaining appropriate pacing

Consistently treats each call with care, attention, and professionalism—regardless of the time of day

Proficient in Microsoft Office and comfortable working with client database systems

Prior experience in phone-based customer service or sales preferred

Strong rapport-building skills and the ability to foster meaningful connections over the phone

Highly organized, able to multitask, and consistently meet deadlines

Detail-oriented with excellent verbal and written communication skills

This is an excellent opportunity for someone looking to make an impact while working in a professional and supportive legal environment.

Why Join Parmele Disability Advocates?

Make a meaningful difference by helping individuals access life-changing benefits.

Receive paid training and ongoing professional development.

Enjoy clear opportunities for advancement within a growing organization.

Work in a supportive, collaborative team environment.

Join an established company with a strong reputation for client advocacy.

About Parmele Disability Advocates

With more than 150 years of combined disability advocacy experience, Parmele Disability Advocates has helped over 61,000 individuals secure the benefits they need. What began as a two-person operation has grown into a team of more than 150 professionals serving clients across multiple states.

Flexible work from home options available.

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