Head of Operations & Business Management

SRI Healthcare, LLC, a Subsidiary of NOVO Health Services offers a healthcare service that provides a total and unique opportunity for hospitals to source their Sustainable Reusable Sterile Packs as well as other sustainable healthcare linens such as DermaTherapy®, Isolation Gowns, Sterilization Wrap, and cubicle/privacy curtains. SRI's products and services help Healthcare providers attain their sustainability goals, improve surgeon and staff satisfaction while ensuring continuity of supply.

SRI operates three regional processing facilities located in Raleigh, NC, Chattanooga, TN, and Mason, OH. Our state-of-the-art, FDA-regulated service centers provide daily processing, assembly, and delivery of reusable products required for surgery.

SRI is the only “one stop shop” service provider in U.S. currently serving all healthcare-related end markets with Sterilized Reusable Surgical Solutions.

The Operations Manager is responsible for leading day-to-day plant operations to ensure safe, efficient, and high-quality production performance. This role partners closely with the General Manager to execute the site's operational strategy while maintaining accountability for production targets, cost control, safety compliance, service levels, and team performance.

This leader drives operational discipline across production, engineering, distribution coordination, inventory management, and order fulfillment to support client retention and customer satisfaction within a healthcare-focused manufacturing environment.

Success in this role is measured by operational KPI performance, labor optimization, COGS management, quality metrics, safety results, and on-time service delivery.

Key Responsibilities Operational Execution Oversee daily production operations, including medical instruments, healthcare linens, and disposable accessory packs.

Ensure production schedules are met in alignment with customer demand and service requirements.

Drive operational consistency across shifts and departments.

Monitor and improve key performance indicators including safety, quality, productivity, cost, and service.

Support development and execution of the facility operating budget.

Manage labor efficiency, overtime control, scrap reduction, and inventory accuracy.

Identify cost-saving opportunities while maintaining service and quality standards.

Implement Lean, Six Sigma, and process improvement initiatives to increase efficiency and reduce waste.

Conduct root cause analysis and corrective actions to prevent recurring operational issues.

Improve workflow, build schedules, and production planning processes.

Safety & Compliance Ensure compliance with OSHA, quality standards, and Novo Health Services policies and procedures.

Promote a strong safety-first culture across the facility.

Establish clear performance expectations and accountability.

Customer & Cross-Functional Collaboration Partner with Sales and Customer Service teams to support new business implementation.

Ensure service reliability and high customer satisfaction.

Qualifications Experience 8–10 years of progressive experience in manufacturing or process-oriented operations.

Minimum 3 years in a plant-level leadership or production management role.

Experience managing supervisors and frontline employees.

Strong understanding of production processes, inventory management, and distribution coordination.

Healthcare, medical device, or regulated industry experience preferred.

Experience with Lean, Six Sigma, or similar operational excellence methodologies preferred.

Proven ability to manage multiple priorities in a fast-paced environment.

Working knowledge of compliance and quality systems.

Education Bachelor's degree required.

Degree in Engineering, Operations Management, Industrial Management, or related field preferred.

SRI Healthcare strives to be the employer of choice in the hospital sterilization industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

#