Head of Programme Management

At Blink, we’re continually partnering with organizations that are building innovative AI-driven products and experiences. Blink UX is seeking a Program Manager with experience supporting technical initiatives for an upcoming engagement. This is a 3-4 month engagement onsite in Charlotte supporting one of Blink’s financial clients.

We are looking for a Program Manager with experience leadingthe delivery of a complex technical program from initial planning through launch and handoff to the operations team. You’ll keep the project on track by managing timelines, scope, budget, risks, and stakeholder communication while ensuring teams, vendors, and leadership stay aligned.

Manage the overall project schedule, key milestones, and dependencies across teams.

Oversee project scope and coordinate any approved changes.

Track risks, issues, assumptions, and dependencies, and drive them to resolution.

Ensure release requirements are met and manage testing, acceptance, and final sign-off.

Monitor project budgets, forecasts, and spending, identifying concerns early and recommending solutions.

Coordinate and manage vendors and subcontractors to ensure commitments are met.

Provide regular updates on project status, budget, and risks to leadership and steering committees.

Lead project closeout activities, including documentation, knowledge transfer, and transition to the operations team.

4+ years of program or project management experience supporting technical initiatives.

Proven experience managing large-scale programs with multiple workstreams, stakeholders, and dependencies.

Strong background in integrated project planning, scheduling, and critical path management.

Experience creating and managing RACI matrices and maintaining RAID (Risks, Assumptions, Issues, Dependencies) logs.

Demonstrated success managing fixed-bid or fixed-price projects, including scope, change control, and contractual governance.

Experience coordinating software releases, deployment readiness, and acceptance processes.

Strong financial management skills, including budget tracking, forecasting, variance analysis, and cost control.

Experience managing third-party suppliers, vendors, and subcontractors to ensure timely delivery of commitments.

Ability to prepare and present program status, risks, financials, and recommendations to executive leadership.

Excellent communication, stakeholder management, and cross-functional collaboration skills.

Experience delivering cloud, infrastructure, software, or enterprise technology programs.

Familiarity with project management tools such as Microsoft Project, Smartsheet, Jira, or Azure DevOps.

Blink UX is a design consulting firm creating products that people use, love and remember. Blink has over two decades of experience in UX research, strategy, and design partnering with innovative industry leaders including Amazon, Chase, Gates Foundation, Google, Meta, and NASA. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual preference, gender identity or age, disability, or length of time spent unemployed.

Following your application submission we encourage you to disclose personal demographic information in order to help us comply with federal and state Equal Employment Opportunity record-keeping requirements. We will also use this information in an anonymous aggregated form to help us measure and improve diversity at Blink.

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