Banking service banker

Banker Position At Rockland Trust

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision-making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophyWhere Each Relationship Mattersguides how we work with our customers, colleagues, and communities every day.

We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers. As a Banker at Rockland Trust, you are a key player in the Retail Branch setting, providing exceptional customer service and expert financial guidance to our clients. Each day, you will use your broad range of financial knowledge and communication skills to address customer needs, ensuring that each customer leaves satisfied not only today, but for years to come. With a positive can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for executing the bank's promises by proactively identifying opportunities to deepen customer relationships, create a positive work environment, and establish meaningful roots in the community. The Banker position offers exceptional growth opportunity within the banking industry, and provides a solid foundation for developing your banking and customer service skills. If you are a "people person" looking to make a positive impact on the financial well-being of those in your community, then this is the job for you! Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.

Training & development: Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.

Who We Are: At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they're empowered to make a difference for our customers and communities. For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts and New Hampshire, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts, New Hampshire and Rhode Island.

Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals.

Accurately and efficiently execute the day-to-day transactional needs of the bank's client base, including opening and processing all types of accounts (including deposit and loan products), check cashing, balancing cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines and authority.

Proactively cross-sell bank products and services to existing and new customers by utilizing the current tools and tracking systems provided.

Make qualified referrals to business partners in the areas of investments, mortgage, cash management, etc.

Complete the Home Equity application process with customers, communicate and follow up on application requirements and complete the closing process.

Use a needs-based consultative approach to recommend products or services that will enhance and complement the customer's relationship.

Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedure; troubleshoot customer issues and provide follow-through to ensure resolution.

Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided.

Use knowledge, experience, and ability to demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.

Utilize the Salesforce platform for customer interactions, conversations, and follow-up.

Represent Rockland Trust by establishing meaningful roots in the communities it serves.

Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.

Minimum 1 year sales experience in a financial or retail environment.

Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment.

Ability to work intuitively and find creative solutions should any problems arise.

Positive approach to interactions with customers and team members.

Ability to work within normal office requirements, with long periods of standing and continuous customer support.

Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.

Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Rockland Trust is the Bank Where Each Relationship Matters. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well-being. Benefits include: competitive compensation with performance-based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

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