Head of Customer Care Strategy

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
Bausch + Lomb is seeking a highly strategic and results-driven Manager, Strategic Pricing, US Vision Care to lead pricing strategy development across our contact lens portfolio and customer channels. The ideal candidate brings deep analytical expertise, strong business acumen, and the ability to translate complex domestic and global market and financial insights into actionable recommendations. This position partners closely with Marketing, Sales, Finance, and Operations to ensure pricing strategies align with broader business objectives.
Key Responsibilities Define and execute pricing strategies across customer channels and product portfolios to maximize competitiveness, revenue, and profitability.
Lead development of US pricing strategy, including price modeling, scenario analysis, and value-based pricing frameworks.
Perform margin analysis, financial impact assessments, and advanced scenario modeling for proposed pricing changes.
Deliver advanced financial modeling, including segmentation, elasticity evaluations, and profitability modeling.
Maintain competitive pricing databases and conduct research on customer price sensitivity and market shifts.
Ensure pricing strategies are accurately implemented across systems, CRM platforms, and pricing engines.
Evaluate pricing structure performance, monitoring profitability, revenue impact, and customer value perception.
Conduct periodic reviews to update pricing frameworks, maintain compliance, and support continuous optimization.
Partner cross-functionally with Marketing, Sales, Finance, and Operations to align pricing strategies with broader business goals.
Translate market and financial insights into actionable pricing recommendations that influence commercial strategy.
Qualifications Bachelor’s degree required; MBA or advanced degree preferred.
Advanced analytical and quantitative skills with strong proficiency in Excel, SQL, Tableau, or other pricing/analytics tools.
Deep understanding of statistical methods, pricing models, competitive analysis, and forecasting.
Ability to work cross-functionally and solve complex business challenges in fast-paced environment
Travel up to 25%; including some overnight travel.
This is a hybrid position with 3 or more days in Bridgewater, NJ office
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
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