Head of Delivery Management

Leading the future in luxury electric and mobility:

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. As the Delivery Manager for Miami, you’ll lead the team that turns innovation into emotion, transforming each delivery into a world‑class experience that defines the future of luxury mobility. This is your opportunity to join Lucid at a defining time of growth as we expand our product line, elevate our customer journey, and set new standards for precision, performance, and service. You’ll lead from the front, inspiring your team to deliver with passion, polish, and purpose every single day.

As a Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease‑returns, and trade‑ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completion of every customer transaction. This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations.

Team Management and Development

Lead field Delivery team, ensuring seamless transactions and exceptional customer service.

Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.

Lead the professional growth of the Delivery team through one‑on‑one coaching, training, group discussions, role‑playing exercises, and other effective coaching methods to achieve superior customer satisfaction.

Trade‑In & Inventory Management

Handle customer trade‑ins, titling paperwork, and transferring of non‑Lucid trade‑in vehicles through a 3rd party.

Managing the intake of trade‑in vehicle and leveraging sound judgement in confirming the condition of trade‑in.

Partner with Remarketing team and handle Pre‑Delivery Inspections on Lucid trade‑in and upgrades.

Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory.

Manage quality and condition of vehicle inventory and readiness.

Propose solutions using a business‑oriented mindset and confidently utilize Salesforce reporting and analytics.

Handle and manage any customer escalations that may arise at the time of delivery.

Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates.

Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations.

Support vehicle deliveries when Delivery Associates if capacity issue arise.

Assist with daily operations as needed.

Brand Standards

Ensure consistent execution of Lucid’s marketing and visual presentation.

Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience.

Ensure every touch point of the delivery process is frictionless and seamless.

Customer Relationship Management

Adapt problem‑solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders.

4‑8 years of experience in a leadership role within the automotive, transportation or logistics industry.

Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred. Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.

Experience making data‑driven decisions and holding team accountable to KPI’s.

Adept at nurturing, developing, and leading exceptional customer‑oriented teams.

Willingness to work weekends and extended retail hours, particularly at month or quarter ends.

Skilled in Microsoft Office and Salesforce.

At Lucid, we don’t just welcome diversity - we celebrate it! We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

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