Concierge- Customer Support

extraordinary experience for their Homeowners, Communities, and Associates by building quality homes andproviding exceptional customer service, giving back to the communities in which we work and live in, andfostering a culture of opportunity and growth for our Associates throughout their career. Lennar has beenrecognized as a Fortune 500® company and consistently ranked among the top homebuilders in the UnitedStates.

Serving as the single point of contact throughoutthe construction and closing journey, this role acts as the primary liaison between the Homebuyer and thebuilder, which is critical to driving satisfaction, operational accuracy, and seamless communication. The HBC isresponsible for managing closing and walkthrough schedules while setting clear expectations that align withLennar’s processes and policies. Ultimately, the Concierge delivers polished, professional, and consistentcustomer experience that mirrors the quality of Lennar homes.

Customer Relationship & Communication: Proactive Engagement: Act as the primary, "customer-first" point of contact, providing warm and consistent updates via multiple means of communication.

Expectation Management: Educate buyers on mortgage, title, closing journey and construction expectations to ensure a seamless experience.

Operations & Systems Management

Data Integrity: Maintain 100% accuracy for all customer interactions, closing dates, and documentation using the appropriate CRM software.

Contract Administration: Generate and execute all post-agreement addenda and verify all requirements are met to ensure on-time closings.

Guide homebuyers to download and utilize the Lennar App as the primary hub for their closing journey. Leverage the Lennar App to optimize the homebuyer experience.

Coordinate communication between Homebuyers and internal partners (Construction, Mortgage, Title, and Sales). Project Tracking: Participate in weekly backlog meetings to audit home statuses and proactively mitigate potential closing delays.

High School diploma or GED required; bachelor’s degree preferred.

At least one year of experience supporting a real estate sales team preferred.

Proven ability to deliver high‑quality customer service in a fast‑paced, high‑volume environment.

Flexibility to work varying hours, including occasional attendance on site with homeowners or off‑siteevents.

Proficiency in Microsoft Word, Excel, and CRM platforms.

Proficiency in using digital communication tools and AI-augmented software (including automatedtranscription and summarization) to streamline documentation and manage the customer journey.

Hold or obtain a valid Real Estate License where such licensing is a regulatory requirement.

Physical & Office/Site Presence Requirements: This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift,move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required tooperate computer keyboard, calculator, and telephone equipment. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws

#We reasonably expect the base compensation offered for this position to range from an hourly rate of $18.35 - $32, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., This position may be eligible for bonuses.

This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.

Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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