Head of Operations & Business Management

Job Location (Full Address)
135 Corporate Woods, Rochester, New York, United States of America, 14623

Opening
Worker Subtype: Regular

Time Type
Full time

Scheduled Weekly Hours
40

Department
500912 Primary Care Administration

Work Shift
UR - Day (United States of America)

Range

UR URCD 213 H

Compensation Range
$28.50 - $37.06

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities
Provides sound support and assistance in efficient practice operations management. Supports leadership, collaborating and seeking their resources as appropriate. Supervises and directs a team of practice managers. Responsible for hiring decisions, orientation, training, development and performance evaluation of practice managers. This includes overseeing training program for practice managers, completing the manager pathway for new hires and facilitating ongoing training, mentoring, and education. Develops and maintains network procedures and best practices for office managers in the area of business operations.

Essential Functions

Supervises and directs a team of 7-11 practice managers. Responsible for hiring decisions, orientation, training, development and performance evaluation of practice managers, including training program for practice managers, completing manager pathway for new hires and facilitating ongoing training, mentoring, and education.

Ensures competency in the areas of budget preparation and analysis, staff supervision, billing/collections, physician and patient relationships and problem resolution skills, working with leadership to re-educate managers when necessary. Ensures initial new employee and annual staff mandatories are completed and tracked for compliance. Conducts timely and thorough employee end-of-probation and annual performance appraisals. Monitors employee engagement and serves as an employee engagement champion to promote and foster a positive work environment.

Works in conjunction with leadership to develop and maintain network procedures and best practices for office managers in the area of business operations, incorporating and/or referencing established University and Highland Hospital procedures. Identifies key tasks that must be performed with competence for successful management of a medical practice. Works with other departments on Enterprise initiatives as it relates to practice operations.

Works collaboratively with team to ensure coverage during periods of vacancies. Responsible for identifying and executing practice and process improvements while maintaining a highly efficient level of practice operations. In the absence of leadership, responsible for oversight of staff training and development, ensuring that PRA and PSS leads have necessary skillset to cover practice during PM absence, patient relations, payroll administration, addressing finance problems and implementing solutions, management of human resource issues and regulatory compliance in addition to all other functions of practice operations.

Maintains up-to-date and thorough knowledge of office operations and office manager responsibilities through reading of current literature, participation at PC Administration meetings, and Billing Forum.

Co-manages oversight of all business operational tasks associated with new office builds, office acquisitions, and office mergers in conjunction with leadership, including oversight of tasks associated with ISD, IT, system conversions, space, supplies and assessing staff needs.

Travels to network practices.

Other duties as assigned.

Minimum Education & Experience

Bachelor's degree and 5 years relevant and progressive experience in physician practice settings involving oversight of operations required

Or equivalent combination of education and experience

Experience in large group, multi-specialty or academic faculty practice required

3 years demonstrated leadership experience required

Knowledge, Skills And Abilities

Excellent interpersonal, communication (written and verbal) and organizational skills preferred

Must be able to effectively deal with difficult situations in a poised and highly professional demeanor preferred

Demonstrated competency of written skills required preferred

Strong knowledge of professional fee billing rules and regulations preferred

Strong analytical ability and attention to detail preferred

Basic computer skills such as Microsoft Outlook, Microsoft Word, and Microsoft Excel required

Familiarity with physician billing software and electronic medical record software required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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