Head of HR Services (m/w/d)

Regional Patient Services Manager, under the direction of the AVP of Patient Services, oversees multiple functions required to insure the successful delivery of the services provided. These functions include but are not limited to phlebotomy services, Logistics, Client Services and Specimen Management in the assigned area. The Regional Patient Services Manager motivates the team and assist supervisor in team building and management guidance. The person in this position coordinates operations activities between the sales and Phlebotomy to ensure that daily work of the Patient Service Centers (PSCs) and In-office Patient Service Technician (IOPSTs) are completed accurately and on time.
Ready to travel to a client location within a designated region with short notice.
Responsible for daily operations of all assigned facilities
Implements the Standard Operating Procedures (SOP's) for phlebotomy services in accordance with PathGroup guidelines and distributes information to phlebotomists as needed.
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
Ensures all Laboratories testing QA/QC documentation is complete and reviewed as required.
Investigates/resolves and responds to customer complaints appropriately and effectively.
Relocate/open/close Patient Service Centers PSC's and In-office Phlebotomy IOP's.
Manages the employee hiring process including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions. Supervises employee and team performance, new employee orientation processes, employee training and continuing education.
Manages employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with Regional Patient Services Manager and Human Resources.
Performs site visits as assigned, and document findings. Assists with QA (quality assurance) audits.
Ensures effective employee relations by sustaining an ethical, non-discriminatory and safe work environment while concurrently establishing effective communication lines and methods. Identify and solve employee problems, manage conflict, and respond to grievances as needed.
Oversees inventory process for supervised facilities.
Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
Abides by all regulatory, company and departmental regulations, policies and standard operating procedures, including the Corporate Compliance Program.
Review and compile monthly statistics and data.
Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs Monday for the week prior or as directed by management.
Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Organize and lead projects both within the work group and with cross-functional groups. Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Bachelor's degree or equivalent years of progressive leadership experience.
Minimum of 2+ years of training experience required.
Minimum 5+ years' experience in phlebotomy, laboratory or other health care environment required.
Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
Proof of auto insurance required.
Overnight stays may be required.
Work Location Type On-Site
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