Head of Operations Management (m/w/d)

Job Description

Job Description Description: The Operations Manager at Tikra Roofing is responsible for overseeing the day-to-day operations of all commercial roofing projects from pre-construction to closeout. This role ensures projects are delivered on time, within budget, and in compliance with safety and quality standards. The Operations Manager plays a critical leadership role in managing teams, coordinating schedules, monitoring job profitability, and ensuring excellent customer satisfaction.

Requirements: Job Duties

Plan, organize, and manage multiple commercial roofing projects simultaneously.

Review scopes of work, contracts, permits, and job specs before project launch.

Coordinate with estimators, superintendents, and subcontractors to schedule labor and materials.

Ensure projects stay within budget and timelines.

Conduct regular site visits to oversee quality, compliance, and progress.

Supervise project managers, foremen, field crews, and subcontractors.

Lead daily/weekly operational meetings to align teams and resolve issues.

Provide coaching, feedback, and performance evaluations for team members.

Foster a safety-first culture and ensure all team members follow OSHA and company guidelines.

Monitor job costing, margins, and profitability in real-time.

Approve project expenses and track change orders.

Collaborate with accounting to ensure timely billing, collections, and job closeouts.

Participate in quarterly reviews of performance metrics and financial KPIs.

Act as a primary point of contact for clients during project execution.

Address concerns, resolve issues, and ensure high levels of client satisfaction.

Attend client meetings and job walks as needed.

Improve operational workflows and enforce company standards.

Maintain job documentation, permits, warranties, safety logs, and daily reports.

Ensure all projects meet code requirements and industry best practices.

Other duties as required

Qualifications

• 5+ years of experience in roofing or construction operations, preferably in commercial roofing.
• Strong understanding of roofing systems, materials, and installation methods.
• Proven experience managing multiple large-scale construction projects.
• Exceptional leadership, problem-solving, and time management skills.
• Proficient in project management tools and Microsoft Office Suite.
• OSHA 30 certification preferred.
• Bilingual in English/Spanish is a plus.

Compensation & Benefits

Competitive base salary (commensurate with experience)

Performance-based commission

Paid time off and holidays

Company vehicle or allowance

About Tikra Roofing

Tikra Roofing is a growing leader in the commercial roofing industry, known for quality workmanship, safety-first culture, and exceptional client service. We specialize in large-scale reroofing, new construction, and emergency repair services across several states. At Tikra, we believe in empowering our team, embracing innovation, and exceeding expectations—every time.